Current jobs related to Member Solutions Center Specialist I/II - Fairfax - Apple Federal Credit Union

  • Manager of Member Solutions Center

    1 month ago

    Fairfax, Virginia, United States Apple Federal Credit Union Full time

    Job Title: Manager of Member Solutions CenterAt Apple Federal Credit Union, we are seeking a highly skilled and experienced Manager of Member Solutions Center to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the Member Solutions Center, ensuring that our members receive exceptional...

  • Member Service Representaive I

    7 days ago

    Fairfax, United States Three Point Solutions Full time

    Job Title: Member Service Rep Client: Health Care Industry Duration: 12 months contract role Location: Fairfax, VA 22031 (100% remote however the resource must reside in District of Columbia, Maryland, Virginia(DMV) Job Description:Purpose: The Rep, Member Service I is proficient in routine benefits, claims, and general inquiries. They have a general...

  • Solutions Center Manager

    1 week ago

    Fairfax, Virginia, United States Apple Federal Credit Union Full time

    Job SummaryApple Federal Credit Union is seeking a highly skilled and experienced Solutions Center Manager to join our team. As a key member of our Member Solutions Center, you will be responsible for overseeing the day-to-day operations of the center, including supervising staff, managing vendor relationships, and ensuring exceptional member service.Key...

  • System Engineer I

    1 month ago

    Fairfax, Virginia, United States Zivaro Inc Full time

    Job Title: System Engineer I - MBSE SpecialistAt Zivaro Inc, we are seeking a highly skilled System Engineer I - MBSE Specialist to join our team. As a key member of our organization, you will be responsible for improving our current IT infrastructure, optimizing business operations, and assisting with the direction and approach for integrating information...

  • IT Solution Architect

    1 month ago

    Fairfax, Virginia, United States Pivot Path Solutions Full time

    Job Title: IT Solution ArchitectPivot Path Solutions, LLC is a government contracting and management consulting firm that offers enterprise IT solutions, strategic planning, organizational development, and business transformation services to help customers adapt and thrive in changing market conditions.Job SummaryWe are seeking an experienced IT Solution...

  • Information Center Representative II

    3 weeks ago

    Fairfax, United States State of Vermont Full time

    Overview The State of Vermont Information Center Division is seeking motivated, self-starting, individuals with strong interpersonal skills and a desire to promote Vermont and welcome visitors to our State. This position is based at the Georgia Info Center on Interstate 89.Evenings, weekends and holidays are required. Duties include a combination of customer...

  • Document Center Specialist

    5 months ago

    Fairfax, United States Commonwealth of Virginia Full time

    Department: Division of Enrollment Management Classification: GMU Worker Job Category:  Part-Time / Hourly Wage Job Type:  Part-Time Work Schedule: Normal business hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Schedules will be created based on the need of the office with due consideration to your personal schedule. This position is...

  • IT Solutions Architect

    4 weeks ago

    Fairfax, Virginia, United States Pivot Path Solutions Full time

    Job Title: IT Solutions ArchitectPivot Path Solutions, LLC is seeking an experienced IT Solutions Architect to lead and manage the deployment of IT solutions for our federal government clients. This individual will be responsible for coordinating project teams, liaising with stakeholders, and ensuring successful implementation within budget, scope, and...

  • Phlebotomy - Phlebotomist II - 1st Shift

    2 days ago

    Fairfax, United States TalentBurst Full time

    Job Title: Phlebotomist II Location: Fairfax, VA - 22031 Duration: 2 Months + extendable Shift/Time Zone: Monday-Friday 7:30 am - 4:00 pm Job Description: The Phlebotomist II represents the face of our company to patients who come to both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist II draws quality...

  • Behavioral Health Specialist I

    1 week ago

    Fairfax, Virginia, United States Fairfax County (VA) Full time

    Job Title: Behavioral Health Specialist IThis is an exciting opportunity to join a state-of-the-art multi-disciplinary team at Fairfax County's Wellness Circle Crisis Stabilization Unit, a 16-bed, short-term residential crisis stabilization unit that serves individuals with mental illness and co-occurring disorders or developmental disabilities who are in...

  • Fitness Specialist

    1 month ago

    Fairfax, United States Disability Solutions Full time

    Location:Woodleigh Chase by Erickson Senior LivingWoodleigh Chase is a beautiful 42-acre continuing care retirement community located in Fairfax, Virginia.  We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states—and growing. We are...

  • Speech Language Pathologist Level II Specialist

    3 days ago

    Fairfax, California, United States Kaiser Permanente Full time

    Kaiser Permanente is seeking a Speech Language Pathologist Level II to provide diagnosis and treatment of complex communication disorders for adults and children.Job Responsibilities:Evaluates and administers diagnostic tests to identify communication disorders, voice and swallowing impairment, and neurological defects.Develops and implements individualized...

  • Fitness Specialist

    2 days ago

    Fairfax, United States Disability Solutions Full time

    Location:Woodleigh Chase by Erickson Senior LivingWe are hiring a Fitness Specialist to join our team who has experience in teaching exercise classes and personal training. The Fitness Specialist will assess, monitor, and develop individual fitness programs for residents. Compensation: Starting at $17 hour per hour, commensurate with experienceHow you will...

  • Emergency Medicine Specialist

    7 days ago

    Fairfax, Virginia, United States OnCall Solutions Full time

    Opportunity OverviewOnCall Solutions is seeking a skilled Emergency Medicine Physician to join our team at a Level I Trauma and Level III Neonatal hospital with 174 beds. This is a unique opportunity to work in a fast-paced environment with a high volume of patients.Key ResponsibilitiesProvide high-quality patient care in the emergency departmentCollaborate...

  • Clinical Nurse II

    6 days ago

    Fairfax, United States Alameda Health System Full time

    Summary SUMMARY: Under general supervision, provides nursing care to patients, including medications and treatment. Plans, implements, and evaluates patient care and performs related duties as required. The CN II level is the journey level class where incumbents have had the required professional nursing experience and are capable of independently...

  • Mason Student Services Center Generalist

    5 months ago

    Fairfax, United States Commonwealth of Virginia Full time

    Department: Division of Enrollment Management - Mason Student Services Center Classification: Education Support Spec 2 Job Category:  Classified Staff Job Type:  Full-Time Work Schedule:  Full-time (1.0 FTE, 40 hrs/wk) Location: Fairfax, VA Workplace Type:  Hybrid Eligible Pay Band:  03 Salary:  Salary commensurate with education...

  • Senior Solutions Architect

    4 weeks ago

    Fairfax, United States Electronic Consulting Services, Inc (ECS Federal) Full time

    ECS is seeking a Senior Solutions Architect to work in our Fairfax, VA office (hybrid) . Job Description: ECS is seeking a talented Solutions Architect to lead assigned capture, bid and proposal efforts within our CISA portfolio. In this role candidates will be empowered to lead the development of enterprise solutions throughout the opportunity...

  • Oncology Patient Specialist 1

    5 months ago

    Fairfax, United States Inova Health System Full time

    The Oncology Patient Specialist 1 provides excellent service by identifying internal/external customer needs and fulfilling their expectations. Communicates effectively with various audiences by using the most appropriate method for the situation. Completes work assignments within established quality standards while contributing to a safe patient care...

  • Indirect Lending Processor II

    4 weeks ago

    Fairfax, Virginia, United States Apple Federal Credit Union Full time

    Job Title: Indirect Lending Processor IIAt Apple Federal Credit Union, we are seeking a highly skilled and detail-oriented Indirect Lending Processor II to join our team. As a key member of our Consumer Lending department, you will be responsible for processing auto loan applications, preparing loan documentation, and communicating with auto dealerships to...

  • Information Systems Security Manager

    5 months ago

    Fairfax, United States ZTI Solutions, LLC Full time $150,000 - $220,000

    Job Description:Senior Information Systems Security Manager (ISSM), Fairfax, VA.Summary:Provide senior-level security certification and accreditation consulting related to the maintenance, upgrade, and technology insertion for a DoD-approved classified network with multiple sites. Specifically, maintain, update, and create new policies/procedures/SOPs and...

Member Solutions Center Specialist I/II

2 months ago

Fairfax, United States Apple Federal Credit Union Full time
Job DescriptionJob Description

Why Join Apple?


Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.

Additional Workplace Highlights:

  • Named Top Workplaces by the Washington Post 2023
  • Named Top Workplace USA 2023
  • Named American Banker Best Credit Unions to Work For 2022
  • Diverse, friendly work environment, progressive management staff
  • 21 branches in Northern Virginia with easy commuting distance



Role:


Under general supervision, but following established policies and procedures, assists members through a variety of contact methods on matters pertaining to their accounts, including balance inquiries, transfer of funds and general member service inquiries. Answers questions concerning services provided by the credit union from members and staff. Must possess excellent interpersonal communication skills and the ability to represent the Credit Union in a courteous, professional manner. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve with Purpose, Challenge Yourself and Own It. Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Perform other administrative and member related duties as assigned by the Member Solutions Center Management team.


Essential Functions & Responsibilities:


  • Receives and handles member inquiries by various contact methods in a courteous, professional manner. Provides accurate information to members regarding Credit Union services, products, policies and procedures. Advises members of federal regulations applicable to these policies and procedures. Resolves member complaints and corrects errors, continuously striving for first contact resolution.


  • Performs a variety of loan support and servicing duties to include general information such as, due dates, taking payments, principal balances, payoffs, balance transfers and titles.


  • Cross-sells credit union products and services to members that are applicable to the members’ financial needs.


  • Maintains and updates member records as required, to include accurate documentation and follow up.


  • Protects member account information by following identity verification process, being aware of phishing calls and using judgment when processing transactions on members’ accounts.


  • Researches and investigates member inquiries.


  • Assists with on-the-job training for new contact center Member Solutions Center Specialists.


Knowledge and Skills:


Experience:

Minimum one year of financial institution experience and/or contact center experience preferred. Previous teller, lending, sales, or member/customer service experience preferred.


Education:

High school diploma or equivalent (GED).


Interpersonal Skills:

Excellent interpersonal communication skills and problem-solving skills.


Other Skills:

Ability to learn and cross-sell credit union products and services based on members’ needs. Ability to multi-task efficiently and thorough attention to detail.