IT Helpdesk Technician

3 months ago

Uvalde, United States Uvalde Memorial Hospital Full time
Description

JOB SUMMARY

Provides the first level of problem solving for end users for both PC and electronic health record (EHR)-based systems. Installs and maintains PC's and other computer hardware and software, including basic networking for the facility. Assists staff with operational needs. Reports to MIS Manager. Non-Exempt position.

Schedule

Monday-Friday 8:30A-5P (on-call 7 days a month)

ESSENTIAL FUNCTIONS
  • Assists end users with various PC and software issues.
  • Installs, tests, monitors and maintains PC's, printers, network terminals and other equipment and communication software.
  • Installs data communications equipment according to manufacturer's instructions.
  • Assists users throughout the facility; trouble-shoots problems.
  • Assists in resolving critical issues with MIS team members.
  • Performs routine repairs as needed.

POSITION REQUIREMENTS

Minimum Education

High School Diploma or GED required

Minimum of two years of experience working with end users in IT (computer hardware/software) troubleshooting, repair and/or diagnostics required.

Associates Degree in Computer Science or related field preferred.

Required Skills

Must possess superior ability to communicate effectively in English, both verbally and in writing. Additional languages preferred.

Excellent interpersonal skills and customer service.

Must possess high degree of organization and be able to multi-task efficiently and effectively.

Advanced computer knowledge required, including proficiency in Microsoft Office and Outlook.

FUNCTIONAL DEMANDS

Functional Job Requirements:

Job requirements include, but are not limited to: sitting, standing, walking, kneeling, bending, squatting and reaching. Requires good finger dexterity, repetitive motions with hands and fingers. Requires ability to have good vision and hearing. Pushing and pulling equipment may be necessary.

Lifting Requirements

Job requires heavy lifting on an occasional basis.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising the job duties.

  • IT Support Specialist

    4 weeks ago

    Uvalde, Texas, United States Uvalde Memorial Hospital Full time

    Job SummaryUvalde Memorial Hospital is seeking a skilled IT Helpdesk Technician to provide first-level support for end-users. The successful candidate will be responsible for troubleshooting and resolving technical issues related to PC and electronic health record (EHR)-based systems. This is a non-exempt position that requires excellent communication and...

  • IT Support Specialist

    2 weeks ago

    Uvalde, Texas, United States Uvalde Memorial Hospital Full time

    Job SummaryAt Uvalde Memorial Hospital, we are seeking a skilled IT Helpdesk Technician to provide top-notch technical support to our staff. As a key member of our IT team, you will be responsible for troubleshooting and resolving technical issues related to computer hardware and software, as well as providing assistance with operational needs.Key...

  • IT Support Specialist

    1 month ago

    Uvalde, Texas, United States Uvalde Memorial Hospital Full time

    Job SummaryAs a Helpdesk Technician at Uvalde Memorial Hospital, you will be the first point of contact for end-users experiencing technical issues with PC and electronic health record (EHR)-based systems. Your primary responsibility will be to troubleshoot, install, and maintain PC's and other computer hardware and software, including basic networking for...

  • IT Support Specialist

    2 months ago

    Uvalde, Texas, United States Uvalde Memorial Hospital Full time

    Job SummaryAs a key member of the Uvalde Memorial Hospital team, the IT Helpdesk Technician will provide top-notch technical support to end-users, ensuring seamless access to PC and EHR-based systems. This role requires a strong ability to troubleshoot, install, and maintain computer hardware and software, as well as provide exceptional customer service.Key...

  • IT Support Specialist

    3 weeks ago

    Uvalde, Texas, United States Uvalde Memorial Hospital Full time

    Job SummaryUvalde Memorial Hospital seeks a skilled IT Helpdesk Technician to provide top-notch support to our end users. As a key member of our MIS team, you will be responsible for troubleshooting and resolving technical issues related to PC and EHR-based systems. Your expertise in installing and maintaining computer hardware and software, as well as basic...