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Desktop Engineer

1 month ago

Harwood Heights, United States Parkway Bank Full time
PARKWAY BANK

Location: 4800 N. Harlem Avenue

Harwood Heights, IL 60706

Hours:

Monday – Friday 8:00 a.m. – 5:00 p.m.

Saturday 8:00 a.m. – 1:00 p.m.

Some Saturday rotation required. Hours may change based on the needs of the bank.

Parkway Bank is looking for a Desktop Engineer at our Harwood Heights, IL location. This position is ONSITE, not remote. We are a locally owned and operated financial institution committed to offering the best in customer service, financial products, and services. We maintain a strong presence in our communities through donations, volunteer work, and education. Come be a part of our team

The Desktop Engineer’s primary responsibility is providing End-User technical support. The role supports all install, upgrade, troubleshooting hardware and software on desktop PCs, laptop, iPads, and VPN solution. This includes assisting with Active Directory, peripherals, and phone system. The Desktop Engineer also supports the IT Helpdesk and provides support with system backups and participates in IT Team projects and IT audits. The position qualifications are as follows:
  • Configure and setup of desktops/laptops/iPads, phones, printers/scanners/fax machines
  • Coordinate and conduct installations, moves, add, changes of employee and business equipment
  • Provide technical support for onsite and remote End-Users
  • Address end-user help desk tickets regarding hardware, software and networking
  • Direct unresolved issues to the next level of support personnel
  • Set-up /remove user accounts on systems (network, email, phone, security)
  • Test and deploy laptop and PC imaging
  • Troubleshoot PC hardware and software problems
  • Manage Windows desktop environment
  • Set up Beyond Trust access and equipment for auditors
  • Install applications per company standards and business requirements
  • Assist with storage backup and recovery utilizing Commvault and monitor backup operations
  • Set up technical requests for conference room usage and collaboration tools
  • Support/assist on IT Team problems and projects
  • Manage IT hardware disposal
  • Participate in the maintenance and testing of the Disaster Recovery infrastructure
  • Assist in maintaining required technical documentation
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows and Microsoft Office environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • BSc in Computer Science or relevant field
  • Commvault experience is a plus
  • Other related duties as assigned by management.


Parkway Bank is an Equal Opportunity Employer

Minority/Female/Disability/Veteran