Infrastructure Engineer

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team

Duquesne Light is looking for a talented and motivated Infrastructure Engineer to join our team. This position will provide project and production support for infrastructure technologies, such as Windows servers and operating systems, storage, cloud technologies, and SCADA with a main focus on SharePoint and M365 Products.

The Infrastructure Engineer II position is expected to be a member of project teams for medium complex initiatives. This role is expected to collaborate with all levels of the organization to determine requirements to ensure appropriate solutions are implemented. . The Infrastructure Engineer II position will develop written documentation including installation and configuration procedures, and test plans.

Location: Hybrid (see below), Pittsburgh, Pennsylvania at Woods Run Complex

Job Responsibilities:

• Provide assistance and technical support to resolve production system issues with Microsoft 365, Windows Server, and VMware systems.

• Provide support for Infrastructure tools such as SharePoint, M365 E5, Group Policy, PowerShell, IIS, Windows Server hosted in Azure or VMware.

• Installation, configuration and maintenance of SharePoint Online & SharePoint servers, application, and backups.

• Perform SharePoint site and account management activities including creation, role assignments and user account administration to ensure security controls are in place and in compliance.

• Monitor system usage by evaluating built-in SharePoint reports and reviewing files and SharePoint Sites that are no longer in use to free space.

• Provide a high level of customer service while effectively documenting and communicating processes and improvements of a routine nature.

• Support small to medium projects by attending project meetings, gathering, and identifying IT Infrastructure requirements, planning, and deploying infrastructure, and communicating status updates both written and verbal.

• Familiarity with Hybrid Identity, EntraID Connect and Conditional Access Policies.

• Work with support vendors to understand new features, plan implementations, troubleshoot issue to remediation or take part in application upgrades.

• Provide education to users on how to utilize SharePoint by creating manuals and trainings for distribution.

• Respond to production incidents within documented service level agreements.

• General knowledge of Microsoft Copilot and Copilot for Microsoft 365

• Familiarity with Microsoft Purview.

• Participate in On-Call rotation to provide after hour support on Windows Infrastructure responsibilities.

Education/Experience:

• Bachelor’s degree in Computer Science or Information Systems preferred..

• In lieu of a degree, a commensurate combination of education and experience will be considered.

• Two (2+)years of relevant professional experience

Skills and Abilities Utilized in this Role Include:

• Excellent customer service and verbal/written communication skills when corresponding with internal and external clients

• Time management and organizational skills

• Ability to work effectively as a team as well as with minimal supervision

• Adapts well to change and maintains a positive flexible attitude

• Strong problem-solving skills with the ability to devise ways to continuously improve team operations

Why you'll love working here: We live by our values

• We are safe above all else. We must keep ourselves, each other, our customers and communities safe.

• We are guided by our commitment to integrity and never compromising on ethics.

• We are dependable , collaborative and steady; we are a trusted partner to all.

• We believe in equity and equal access to work, resources and opportunities are critical elements of a clean energy future for all.

• We are ingrained in our community ; we work where we live and are committed to serving our vibrant, diverse communities.

Scope:

Primary focus is on daily deliverables, outputs and reporting. Typically accountable for managing one's own time and workflow. Responsible for using prescribed guidelines to analyze situations and solve problems. Work is typically of moderate complexity, requiring the incumbent to draw on previous knowledge to perform role. Continues to build knowledge base and develop capabilities by partnering with more experienced staff as needed.

Decision Impact:

Problems and issues faced are vague but may be recognizable based on past experience. Accountable for some direct level of reasoning and decision making in straightforward situations based on precedents.

Hybrid Work

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Data Governance

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.