Infrastructure Systems Engineer

4 weeks ago


Pittsburgh, Pennsylvania, United States PNC Full time
Job Overview

PNC is seeking a highly skilled Infrastructure Engineer to join our ENS - Voice organization. As a key member of our team, you will be responsible for the operational oversight, maintenance, and administration of IPC and Verint Call Recording systems.

Key Responsibilities
  • Lead system upgrades and migrations
  • Demonstrate mastery in troubleshooting and resolving technical issues related to Verint solutions
  • Collaborate with cross-functional teams to improve system performance
  • Independently perform routine system checks to ensure peak performance
  • Develop, implement, and document best practices for system maintenance and operation
Requirements
  • Bachelor's degree in Computer Science, Information Systems, or a related field
  • Proven experience with IPC trading environments and Verint Call Recording solutions
  • Strong understanding of call center operations and technologies
  • Excellent problem-solving skills and the ability to work under pressure
  • Strong communication and interpersonal skills
What We Offer

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, and more.



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