Infrastructure and Network Systems Engineer
3 weeks ago
Job Summary
We are seeking a highly skilled Infrastructure and Network Systems Engineer to join our team at Allegheny County Department of Human Services (DHS). The successful candidate will be responsible for designing, implementing, and maintaining various systems throughout their lifecycle, with a focus on LANs, WLANs, VOIP systems, and server environments.
Key Responsibilities
- Install, support, and maintain Local Area Networks (LANs) and Wireless Local Area Networks (WLANs) across DHS, collaborating with the DIT Network Team for switch configurations and device access.
- Design, implement, and maintain DHS VOIP Call Centers, ensuring the integrity of VOIP databases and supporting specialized configurations.
- Support and maintain both physical and virtual server environments (VMware and Azure).
- Administer Active Directory, including creating accounts, managing security groups, and maintaining group policies.
- Oversee DHS-shared network printers, coordinating with DIT for policy-based installations and updates.
- Ensure the security and availability of data and network resources, implementing backups and recovery procedures.
- Monitor backup schedules and perform data restoration as necessary to maintain critical data access.
- Respond to Service Desk tickets related to network, server, and VOIP issues.
- Provide training and high-level support to DHS IT staff and maintain updated technical documentation for all infrastructure components.
- Support PACLEAN (JNET) system access as certified by the Pennsylvania State Police, collaborating with DHS CYF Criminal Investigation Unit.
- Research, test, and troubleshoot new technologies to enhance productivity and reduce costs.
- Implement monthly security patches and software updates.
- Participate in special projects as assigned by DHS Management.
- Provides off-hours coverage as needed when assigned by the DHS Supervisor.
Requirements
- Proficient in managing enterprise scale networks that include LANs, WANs, SANs, VPNs, and virtualization.
- Ability to install and maintain Servers, Routers, Hubs, Switches, Ethernet cables, and other peripherals.
- Ability to self-manage and prioritize tasks and projects.
- Knowledge of Microsoft Windows Server Operating Systems and Active Directory.
- Skilled in TCP/IP networking and the configuration and maintenance of network devices.
- Knowledge of VMWare Server and Desktop services.
- Knowledge of current Information Security concepts and ability to apply concepts.
- Knowledge of electrical, HVAC, and physical security considerations relevant to IT infrastructure.
Education/Experience Requirements
- Bachelor's degree, with a technical major, such as engineering or computer science, plus three years of information technology experience in Windows Server, Active Directory and Networking.
- OR Associate's Degree in an Information Technology field, plus five years of relevant experience.
- OR Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
Certificates, Licenses, Registrations
- Criminal background, Child Abuse Clearance and FBI Clearance
- AND Valid Driver's license, Reliable vehicle, and Allegheny County residence
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