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Logistics Coordinator I

2 months ago

Aurora, United States CRST The Transportation Solution, Inc. Full time

Description CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life. CRST’s Home Solutions - NAL division is focused on final-mile home delivery of big and bulky products. Home Solutions works with high-profile retailers to deliver, install, and assemble large items like furniture, exercise equipment, and appliances. This valuable service helps our retail partners meet the needs of the growing home-delivery market. Job Summary: Responsible for responding to and/or managing inquiries, complaints, and feedback from Best Buy customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations. Work Location: This position is on-site in Aurora, CO. Job Schedule: Monday - Saturday (Wednesday and Sunday OFF) 1130am-800pm Compensation: Starting pay for this position is $16/hr that is (Pay Bi-Weekly). Essential Duties and Responsibilities: Work closely with customers and motor carrier partners concerning cargo status and/or to obtain customer information necessary to complete delivery Monitor all returns and haulaways being brought back by the team. Process changes such as rescheduling, order cancellation or modification, including all customer communication and follow-up Act as a liaison between customers, clients, and motor carrier partners Communicate with motor carrier partners using established guidelines Effectively manage customer issues and complaints to resolution, as necessary Ensures daily work assignments are complete; escalating if obstacles present Timely communication provided to each internal department to address issues and /or complaints Manage the day-to-day POD process, including collection and weekly audit of documents Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance Completes all assigned tasks in a thorough and workmanlike fashion. This includes timely return of phone calls, emails, and customer, partner and internal inquiries. Creates a positive and professional work environment and leads by example Maintain the confidentiality of all company and client information Other duties as dictated by business need and assigned by management. Preferred Skills: Customer Service and Communication Complex Problem Solving and Critical Thinking Good Time Management Active Learning and Listening The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities. EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.