Tier II Help Desk Support Technician

2 weeks ago

Battle Creek, United States Horizon Industries Full time

Description Tier II Help Desk Support Technician Horizon Industries Limited (HIL) is a dynamic IT and Management Consulting firm based in the Washington, DC area. We are currently seeking a Tier II Help Desk Support Technician for a full-time position in Battle Creek, MI, supporting many federal agencies. Job Description: The PCOLS Tier II help desk and training requires staffing by qualified subject matter experts who can provide program management support, training, and in-depth problem resolution via Tier II customer support for all of the PCOLS applications from day-one. The CRM support software is platformed-on SAP. The Tier II help desk regularly interacts with: Tier I customer support personnel, Tier III Help Desk personnel, Defense Manpower Data Center (DMDC) personnel, Purchase Card Policy Office (PCPO), FICO personnel, US Bank and Citibank representatives, DLA Training Team members and users from defense agencies and the military services to include: Agency Organization Program Coordinator, Approving Billing Official Supervisors, Billing Official Pool Members, Cardholder Supervisors, Installation Resource Manager, and Cardholders. This support will ensure the accuracy and timeliness of transaction data throughput. Duties may include: Troubleshooting User Issues in EMMA/AIM/PCOLS Reporting/DM/RA Answering questions regarding roles and provisioning Identify system issues and report to Tier III when applicable General PCOLS User Support/Assistance Good communications skills The ability to monitor your workload and accept new workloads when they arise The ability to maintain specific standards relating to Quality and Timeliness of workloads The ability to work both independently and within a team structure The ability to adapt to a changing environment Required Skills / Experience: Demonstrated experience is required in the following software: SAP CRM, Microsoft Office, Oracle data base administration, and Avaya phone system. Demonstrated knowledge or experience on the complete PCOLS process, to include setting up organizational hierarchies, provisioning users, account migration and reviewing transactions in the DM/RA tool. Demonstrated understanding of how each of the PCOLS Systems interacts, how the data is used, and what data elements are required and optional. Demonstrated knowledge of how the PCOLS applications work as-related-to system and user Tier-II level issues. The contractor shall understand how interfacing systems fit together with PCOLS, such as the Defense Enrollment Eligibility Reporting System (DEERS), the RAPIDS Self-Service System (RSS), the milConnect System, US Bank and Citibank. Demonstrated experience making independent recommendations based on the information obtained during research to resolve customer problems. The contractor shall follow the problems through to resolution. The contractor shall communicate that resolution to the customer. (refer to Appendix A for Key Performance Parameters) Demonstrated experience in documenting and reporting the following: account creation or maintenance processing issues, system functional issues, or website connectivity/latency issues to the DLA Log Info Svc PCOLS lead. Demonstrated experience acting as an advocate to help irate callers manage their issue, shall employ every reasonable attempt to correct the issue/problem before escalating to a higher level. Demonstrated knowledge of the Government Purchase Card (GPC) program. Demonstrated knowledge of the Total Business Reporting (TBR) hierarchies. This position requires IT III Access. COVID-19 vaccination is required for this position. The Company may grant reasonable accommodations to candidates who are not vaccinated for health reasons or due to sincerely held religious beliefs. Education: Some college required, Bachelor's Degree preferred. Location: Battle

  • Help Desk Manager

    15 hours ago

    Battle Creek, United States LTIMindtree Full time

    About Us:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise...

  • Help Desk Manager

    2 days ago

    Battle Creek, United States LTIMindtree Full time

    About Us:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise...

  • Airframe Technician II

    23 hours ago

    Battle Creek, United States Duncan Aviation Full time

    The Airframe Technician II, with limited supervision, assists with testing, adjusting and repairing, and other general tasks related to the maintenance and repair of a airframe systems and components on a variety of airframes in a safe and clean work environment according to manufacturer's specifications, Duncan Aviation approved procedures and customer...

  • Technical Service Desk

    1 month ago

    Battle Creek, United States Three Saints Bay, LLC Full time

    Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Technical Service Desk (TSD) Manager POSITION RESPONSIBILITIES: • Coordinating work efforts assigned to the Data Entry, Data Analyst and, Telecommunications Mechanics. Conducting operational oversight and management of the TSD which...

  • Desktop Support Technician

    11 hours ago

    Goose Creek, United States Leidos Full time

    Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy...

  • Desktop Support Technician

    2 days ago

    Goose Creek, United States Leidos Full time

    Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy...

  • Desktop Support Technician

    2 hours ago

    Goose Creek, United States Leidos Full time

    Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy...

  • Desktop Support Technician

    32 minutes ago

    Goose Creek, United States Leidos Full time

    Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy...

  • Front Desk Manager

    18 hours ago

    Battle Creek, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Manager

    1 day ago

    Battle Creek, United States Hampton Battle Creek Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Technical Support Specialist

    1 week ago

    Johns Creek, United States Motion Recruitment Full time

    Our client, a premier North Atlanta-based organization in the education sector, is actively looking for a Technical Support Specialist to join their team in Johns Creek, GA. This role is onsite so local candidates are required.***This is a 6 month initial contract with potential for long-term extension or conversion based on performance***In this role, you...

  • Technical Support Specialist

    1 week ago

    Johns Creek, United States Motion Recruitment Full time

    Our client, a premier North Atlanta-based organization in the education sector, is actively looking for a Technical Support Specialist to join their team in Johns Creek, GA. This role is onsite so local candidates are required.***This is a 6 month initial contract with potential for long-term extension or conversion based on performance***In this role, you...

  • Technical Support Specialist

    1 week ago

    Johns Creek, United States Motion Recruitment Full time

    Our client, a premier North Atlanta-based organization in the education sector, is actively looking for a Technical Support Specialist to join their team in Johns Creek, GA. This role is onsite so local candidates are required.***This is a 6 month initial contract with potential for long-term extension or conversion based on performance***In this role, you...

  • Temporary Environmental Technician

    1 month ago

    Battle Creek, United States ATI Inc. Full time

    Job DescriptionJob DescriptionSalary: $40 an hourATI has an exciting opportunity in a temporary role for Environmental Technicians or UXO Tech Is in Michigan and Illinois from April through July 2024. The roles will focus on supporting environmental project work in the field while earning valuable knowledge of environmental projects and being able to apply...

  • Temporary Environmental Technician

    13 minutes ago

    Battle Creek, United States ATI Inc. Full time

    Job DescriptionJob DescriptionSalary: $40 an hourATI has an exciting opportunity in a temporary role for Environmental Technicians or UXO Tech Is in Michigan and Illinois from April through July 2024. The roles will focus on supporting environmental project work in the field while earning valuable knowledge of environmental projects and being able to apply...

  • Deskside Support

    4 days ago

    Battle Creek, United States LTIMindtree Full time

    **About Us**: **Onsite Team / Desk Side Support** - Hands on experience in Remote Support EUC. - Handle workplace related incident escalation from service desk. - Investigate on incident, problem record when assigned. - Perform remote break fix devices. - Perform mobile device management using Intune & Addigy - Troubleshoot mobile device issues with...

  • Inpatient Pharmacy Technician

    20 hours ago

    Battle Creek, United States Bronson Battle Creek Full time

    CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're...

  • Computer Support Technician

    2 days ago

    Battle Creek, United States Creek Technologies Full time

    Summary We are seeking a Computer Operator to join our team supporting DLA Enterprise Service Delivery in Battle Creek. This position is a full-time, on-site position with normal first shift hours. Creek Technologies is a fast-growing tech company with multiple contracts nation-wide and opportunities for growth. We offer our full-time employees a...

  • Computer Support Technician

    1 day ago

    Battle Creek, United States Creek Technologies Full time

    Summary We are seeking a Computer Operator to join our team supporting DLA Enterprise Service Delivery in Battle Creek. This position is a full-time, on-site position with normal first shift hours. Creek Technologies is a fast-growing tech company with multiple contracts nation-wide and opportunities for growth. We offer our full-time employees a...

  • Front Desk Agent

    18 hours ago

    Battle Creek, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...