Deskside Support
3 weeks ago
**About Us**:
**Onsite Team / Desk Side Support**
- Hands on experience in Remote Support EUC.
- Handle workplace related incident escalation from service desk.
- Investigate on incident, problem record when assigned.
- Perform remote break fix devices.
- Perform mobile device management using Intune & Addigy
- Troubleshoot mobile device issues with registration, certificate etc.
- Deployment on patches/upgrades
- Proficiency M365, Exchange Online, OneDrive, MS Teams support, maintenance, and administration.
- L1/L2 Support to end user for MS Window OS, MS Office.
- Maintain / install end user software and hardware.
- Window OS with experience of remote EUC support & Maintenance.
- Experience with ITSM tool.
- Laptop/Desktop Build/ Image Management
**Must have good experience with 2-3 areas mentioned below.**
- MDM, Intune
- M365, Exchange Online, OneDrive, MS Teams/Zoom
- Azure VD, FSLogix
- N-Able N-Central
- V-Protect Rubrik
- Ability to multitask, meet deadlines, prioritize requests, and work independently.
- Able to communicate effectively with both business partners and IT professionals.
- Able to effectively collaborate cross-functionally at varying levels in the organization.
- 4-8 years of relevant experience
**Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”)**:
**Benefits and Perks**:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
**Disclaimer**: The compensation and benefits information provided herein is accurate as of the date of this posting.
Pay: $55,000.00 - $65,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Battle Creek, MI: Relocate before starting work (required)
Work Location: On the road
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