Technical Support Specialist

4 weeks ago

Johns Creek, United States Motion Recruitment Full time

Our client, a premier North Atlanta-based organization in the education sector, is actively looking for a Technical Support Specialist to join their team in Johns Creek, GA. This role is onsite so local candidates are required.


***This is a 6 month initial contract with potential for long-term extension or conversion based on performance***


In this role, you will provide on-site end-user computing support in a school environment including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. This will primarily entail providing Tier II level support


Responsibilities

  • Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities, and support offices
  • Manage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution time
  • Set up new devices, workstations, print stations, and assignments to default printers
  • Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software
  • Assist with general maintenance to keep network running smothly and with on-site network-related repair requests with service desk personnel
  • Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs-including start-up and end-of-year processes
  • Document LAN wiring diagrams including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification


Required Skills & Experience

  • 5+ years of experience providing end-user support in an enterprise level organization in a Windows 10 and/or Mac environment (with exposure to WAN/LAN)
  • Microsoft Certification (MCP, MCSE) or any desktop support certifications is ideal
  • Understanding or and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras
  • Experience using SCCM to create collections and push software
  • Familiarity with IT support tools such as Active Directory, Remedy, or LANdesk
  • Knowledge of 1 or more operations systems (Microsoft, Mac, or Linux)

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