![PatientPoint](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Coordinator
5 days ago
Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
Job Title: Customer Experience Coordinator
Location: Tampa, FL - Hybrid Schedule: M, W, F in office / T, R days at home weekly
Job Summary:
The Customer Experience Coordinator will be responsible for providing exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. The Customer Experience Coordinator will serve as the primary point of contact between the company and local practices within Health Systems and Large Physician Groups.
Responsibilities:
- Customer Communication:
- Respond promptly to customer inquiries via phone, email, or chat.
- Handle and resolve customer complaints and concerns in a professional and efficient manner.
- Provide accurate information about products, services, and product opportunities
- Problem Resolution:
- Investigate and resolve customer issues promptly and accurately.
- Collaborate with other departments to escalate and solve complex problems.
- Upsell Opportunities:
- Ability to recognize and identify opportunities to grow an account.
- Customer Satisfaction:
- Ensure high levels of customer satisfaction through excellent service.
- Proactively gather customer feedback and insights.
- Documentation:
- Maintain accurate and detailed records of customer interactions.
- Document and report recurring issues for process improvement.
- Team Collaboration:
- Collaborate with internal teams to improve overall customer experience. Provide insight on upsell opportunities within accounts.
- Share insights and feedback with the team to enhance service quality.
- Associate degree or combination of education and experience
- Proven experience in a customer service and/or sales related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and critical-thinking abilities.
- Ability to handle stressful situations with composure.
- Familiarity with customer relationship management (CRM) systems.
- Ability to multi-task and work effectively in a fast-paced and constantly changing work Knowledge and expertise in or the ability to rapidly learn the Company's products and services.
- Problem solving and independent judgment skills with ability to acknowledge when issues should be escalated.
- Excellent attention to detail with the ability to retain the knowledge of product, procedures, and customers.
- Must be able to multi-task and work effectively in a fast-paced and constantly changing team environment.
- Ability to switch rapidly between tasks with no loss in efficiency and effectiveness.
- Ability to remain calm in stressful situations and flexible in changing work environments.
- Ability to display strong organization and prioritization skills by planning work efforts to maximize efficiencies and productivity.
About PatientPoint:
PatientPoint is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation's largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year.
Latest News & Innovations:
- PatientPoint hosted the first-ever Upfront dedicated to Point-of-Care. Read more
- Learn about our recent achievement in being name 2024 Top Workplace. Read more
- Dive behind-the-scenes of PatientPoint's vibrant culture with our Founder & CEO. Read more
What We Offer:
We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
-
Customer Experience Manager
7 days ago
Tampa, United States Pennymac Full timePENNYMAC: Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic...
-
Customer Care Coordinator
3 weeks ago
Tampa, United States Coleman Worldwide Moving Full timeThe Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide...
-
Customer Care Coordinator
4 weeks ago
Tampa, United States Coleman Worldwide Moving Full timeThe Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide...
-
Customer Care Coordinator
1 month ago
Tampa, United States Coleman Worldwide Moving Full timeThe Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide...
-
Customer Care Coordinator
3 weeks ago
Tampa, United States Coleman Worldwide Moving Full timeThe Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide...
-
Customer Care Coordinator
3 weeks ago
Tampa, United States Coleman Worldwide Moving Full timeThe Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide...
-
Director of Customer Experience
2 weeks ago
Tampa, United States The Ladders Full timeJob Description The Director of CX is responsible for delivering and building upon customer engagement in the "moments that matter" through the blend of technology and staff. The role is responsible for analyzing data and information including the customer journey map and service blueprint to develop a strategy to ensure AbleNet is able to reach critical...
-
Backstage Experience Coordinator
3 weeks ago
Tampa, United States Live Nation Entertainment Full timeJob Summary: WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation...
-
Backstage Experience Coordinator
1 week ago
Tampa, Florida, United States Live Nation Entertainment Full timeJob Summary: WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation...
-
Customer Experience Specialist
4 weeks ago
Tampa, United States Army & Air Force Exchange Service Full timeCreates an exceptional shopping experience by demonstrating specialty product knowledge, assessing customers' needs by actively listening, and providing solutions to maximize customer satisfaction and loyalty. Completion of high school or the equival Customer Experience, Specialist, Retail, Experience, Customer
-
Customer Care Coordinator
1 week ago
Tampa, Florida, United States Coleman Worldwide Moving Full timeColeman Worldwide Moving JobID: R9687 [Customer Service Rep] As a Customer Care Coordinator with Coleman, you'll: Monitor email for new shipment offerings; Collect pre move surveys as well as weights and pre approvals and update company software and the carrier; Track shipments estimated time of arrival and delivery information and monitor clearing email to...
-
Customer Experience Specialist
2 months ago
Tampa, United States Healthy Home Of Allergy & Indoor Ai Full timeJob DescriptionJob DescriptionWe are seeking a Customer Experience Specialist to join our team!You will be responsible for contacting our existing and potential customers for appointments.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and serviceDocument and update customer records based on interactionsDevelop...
-
Customer Experience Specialist
3 weeks ago
Tampa, United States Healthy Home Of Allergy & Indoor Ai Full timeJob DescriptionJob DescriptionWe are seeking a Customer Experience Specialist to join our team!You will be responsible for contacting our existing and potential customers for appointments.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and serviceDocument and update customer records based on interactionsDevelop...
-
Customer Service Representative
1 month ago
Tampa, United States Luminate Experience Group Full timeOur team values positivity, personal growth, and a supportive environment. We need people ready to adapt, achieve great outcomes for our cause, and enjoy their work. **Responsibilities**: - Provide excellent customer service for our charity clients - Explain our clients' services - Handle multiple tasks and adapt to changes - Work well both independently...
-
Customer Service Representative
2 weeks ago
Tampa, United States Luminate Experience Group Full timeOur team values positivity, personal growth, and a supportive environment. We need people ready to adapt, achieve great outcomes for our cause, and enjoy their work. **Responsibilities**: - Provide excellent customer service for our charity clients - Explain our clients' services - Handle multiple tasks and adapt to changes - Work well both independently...
-
Customer Experience Manager
4 weeks ago
Tampa, United States Lavu, Inc. Full timeJob DescriptionJob DescriptionWho We Are:Lavu is a rapidly growing scale-up in the SaaS and Payments industry, dedicated to revolutionizing the restaurant industry. We are seeking an exceptional Customer Experience Manager who not only possesses strong relationship-building skills but also shares our customer-first mindset. This is an incredible opportunity...
-
Customer Experience Manager
3 weeks ago
Tampa, United States Lavu, Inc. Full timeJob DescriptionJob DescriptionWho We Are:Lavu is a rapidly growing scale-up in the SaaS and Payments industry, dedicated to revolutionizing the restaurant industry. We are seeking an exceptional Customer Experience Manager who not only possesses strong relationship-building skills but also shares our customer-first mindset. This is an incredible opportunity...
-
Customer Experience Specialist
1 week ago
Tampa, Florida, United States Insight Global Full timeInsight Global is looking for a Customer Experience Specialist in the Tampa, FL area who will be responsible for providing customer service to internal and external customers ensuring that every customer's order is shipped out and complete on time. Responsibilities include running various reports and analysis within SAP, communicating with customers...
-
Customer Experience Specialist
1 week ago
Tampa, Florida, United States Insight Global Full timeInsight Global is looking for a Customer Experience Specialist in the Tampa, FL area who will be responsible for providing customer service to internal and external customers ensuring that every customer's order is shipped out and complete on time. Responsibilities include running various reports and analysis within SAP, communicating with customers...
-
Customer Service Representative
2 weeks ago
Tampa, United States Luminate Experience Group Full time_**Do you want to Make a Difference on a Daily Basis?**_ - **Do you have experience working with charities or want to gain that experience?**_ We work with Local and National Charities to increase their brand awareness, build donor relationships and fundraise. We are looking for people that want to advance and would be interested in management and learning...