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LifeClinic Patient Outreach Specialist

2 months ago

Chanhassen, United States Life Time Fitness Full time

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Position Summary

The Patient Outreach Specialist is responsible for ensuring online leads attend a new patient appointment at LifeClinic. They are also an essential component of our customer experience. Patient Outreach Specialist’s understand that they are more than “sales”, they are the first impression a lead has of LifeClinic and thus they must be professional, an effective communicator, and excellent at building rapport. Their motivation stems from helping our patients achieve the highest levels of success. Patient Outreach Specialist’s understand that the sales process itself is a choreographed experience that should have the lead excited to come on board. 

Job Duties/Responsibilities

  • Executes thorough lead follow up cadences via email, chat, and phone 
  • Maintain records within our Customer Relationship Management (CRM) system) 
  • Collaborate with the leadership team to provide feedback and formulate ideas on how to best serve our clients 

Minimum Required Qualifications   

  • Excellent communication skills via phone, chat, and email
  • Excellent at building rapport
  • Open to learning new processes in sales
  • Routine driven 
  • Self-sufficient and able to properly manage one’s own time
  • Well organized and able to maintain a pipeline that can be observed and understood by the leadership team

Education:

  • n/a

Years of Experience:

  • 1-2 years of customer service experience

Licenses / Certifications / Registrations:

  • n/a

Preferred Qualifications:

  • Proven experience in sales, auditing, quality assurance, or a related field.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.