Clinical Support Specialist

2 months ago

Chanhassen, United States Partners Dental Studio Full time
Job DescriptionJob Description

Job Summary: The Clinical Support Specialist will report directly to our Lab Clinical Director and will be instrumental in fostering a culture of learning and development. This role involves planning, designing, and coaching practices on orthodontic appliances, supporting inventory and product management, investigating errors and remakes, and enhancing quality checks. The ideal candidate will have a strong understanding of dental anatomy, appliance construction, and design philosophy. 

 

Key Responsibilities: 

Appliance Planning and Design:

  • Developing and planning orthodontic appliances to ensure the highest quality of care.

  • Providing expert design coaching to orthodontic practices.

Collaborative Design:

  • Working closely with orthodontists to co-design appliances tailored to specific patient needs and clinical requirements.

Specialty Design Support:

  • Serving as a resource for orthodontic specialty design questions.

  • Offering guidance and support to ensure accurate and effective appliance fabrication.

Inventory and Product Management:

  • Assisting in managing inventory prices and product information.

  • Ensuring the lab maintains competitive and accurate pricing structures.

Warranty and Quality Assurance:

  • Overseeing warranty claims and product warranties.

  • If necessary/needed: Investigating errors or remakes and developing strategies to enhance quality and reduce the need for rework.

Cross-departmental Workflow:

  • Gaining a comprehensive understanding of workflows across various departments within the lab.

  • Identifying opportunities to streamline processes and improve efficiency.

Customer Service Excellence:

  • Prioritizing exceptional customer service.

  • Ensuring clear and effective communication with orthodontic practices to build strong, lasting relationships.

Task Management and Problem-Solving:

  • Demonstrating the ability to handle multiple tasks simultaneously.

  • Solving operational challenges with a focus on efficiency and effectiveness.

 

Qualifications: 

Certification

  • Active licensed Dental Assistant is a requirement.

Experience: 

  • 4+ years of hands-on experience with orthodontic appliances. 

  • Strong understanding of orthodontic treatment principals. 

  • Familiarity with digital dentistry and 3D Printing technologies is a plus.

Clinical Knowledge: 

  • Solid foundation in orthodontic principles, techniques, and materials. Knowledge of dental anatomy, tooth movement, and orthodontic mechanics is essential.

Communication Skills: 

  • Excellent verbal and written communication skills are required to effectively communicate with orthodontists, lab technicians, and other healthcare professionals. 
  • The ability to explain complex technical concepts in an understandable manner is important.

Problem-Solving Abilities: 

  • Strong analytical skills and problem solving skills to troubleshoot issues related to appliance design, fit and function and to develop quality improvement plans.

Customer Service Orientation: 

  • A commitment to providing high-quality customer service, with the ability to handle inquiries, resolve issues, and maintain positive relationships with customers.

Teamwork and Collaboration: 

  • The capability to work effectively within a team environment, sharing knowledge and collaborating with colleagues to achieve common goals.

Continuing education: 

  • A commitment to staying current with the latest developments in orthodontic technology, techniques, and materials through continuing education and professional development. 

Organizational Skills: 

  • The ability to manage multiple projects simultaneously, prioritize tasks and meet deadlines in a fast-paced laboratory setting. 

 

Why Join us: 

  1. Innovative Environment. Partners Dental Studio is at the forefront of dental technology and innovation, offering the chance to work with cutting edge tools and techniques in orthodontic appliance design and fabrication. 

  2. Collaborative Culture: A strong emphasis on teamwork and collaboration, fostering an environment where ideas are shared, and collective problem-solving leads to superior outcomes. 

  3. Quality Focus: We are committed to being the best in the business for a reputation for excellence and commitment to quality in everything from appliance design to customer service. 

  4. Customer-Centric Approach: Partners Dental Studio places a high value on customer service, ensuring that both dental professionals and their patients receive personalized attention and effective solutions to their orthodontic needs. 

  5. Competitive Benefits: Health, vision and dental insurance plans, retirement plans and paid time off, which leads to a work-life balance. 

Application Instructions: 

Interested candidates should submit a resume and cover letter detailing their experience and qualifications to sarah@partnersdentalstudio.com.

 

Partners Dental Studio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company DescriptionWelcome to Partners Dental Studio, an innovative orthodontic laboratory based out of Chanhassen, MN. We specialize in crafting custom orthodontic appliances with cutting-edge 3D printing technology and other manufacturing methods including incorporating all types of hand craftmanship such as bending wire, using laser welders, small motor handpieces and other tools to craft appliances for patients.

At Partners Dental Studio is rooted in five core promises: Innovation, Dependability, Quality, Communication, and Consistency. We strive to deliver 5 core promises to our customers and believe that delivering these promises to our team members is equally important. We are a team that believes in offering full benefits for all full-time team members as well as a company 401K plan with match. We also have paid time off and a flexible work environment.

Come join a team that is driven to make a difference in patients lives.Company DescriptionWelcome to Partners Dental Studio, an innovative orthodontic laboratory based out of Chanhassen, MN. We specialize in crafting custom orthodontic appliances with cutting-edge 3D printing technology and other manufacturing methods including incorporating all types of hand craftmanship such as bending wire, using laser welders, small motor handpieces and other tools to craft appliances for patients. \r
\r
At Partners Dental Studio is rooted in five core promises: Innovation, Dependability, Quality, Communication, and Consistency. We strive to deliver 5 core promises to our customers and believe that delivering these promises to our team members is equally important. We are a team that believes in offering full benefits for all full-time team members as well as a company 401K plan with match. We also have paid time off and a flexible work environment. \r
\r
Come join a team that is driven to make a difference in patients lives.

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