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MDM (Mobile Device Management) Engineer

3 months ago

New York, United States Syntricate Technologies Full time
Description:
We are seeking a Mobility Administrator for MDM platform. Responsible for upgrades, monitoring performance, fine-tuning, capacity planning, troubleshooting, deployments and post support according to company standards, policies and procedures; and maintaining disaster recovery environments to ensure compliance with the corporate plan of business continuity.

SKILL REQUIREMENTS
  • Workspace ONE UEM and Workspace ONE Access SME
  • Apple DEP/ABM/VPP/APNS knowledge
  • Android EMM / Android Work Profile vs Work Managed
  • UEM device profiles: iOS/Android restrictions, device passcode, Wi-Fi profiles, etc.
  • UEM compliance policies
  • UEM repositories: file share paths, etc.
  • Apple, Android, Windows PC/Laptop and MacOS device enrollments
  • Core Workspace ONE apps: Hub, Boxer, Content, Web, Tunnel
  • LDAP / Directory Services / Secure LDAP
  • Workspace ONE infrastructure components (Cloud Connector, Universal Access Gateway, Secure Email Gateway
  • General VPN tunneling: PerAppVPN, etc.
  • General understanding of OUs, AD users, AD attributes, AD groups and Assignment Groups in the UEM environment
  • O365 / Federated authentication
  • General understanding of certificates
  • General understanding of API's
  • General understanding of high availability, DR sites
  • Familiar with ServiceNow for incident tickets, request tasks, change management and reporting
  • Windows server administration experience

SCOPE OF RESPONSIBILITIES
  • Level 2 and 3 end user support
  • MDM solution support (Currently AirWatch MDM)
  • Device inventory management including procurement, deployment and decommissioning.
  • Device security through containerization and security, compliance & application policies, profiles and configurations protecting access to company systems and data.
  • Mobile application management including approved mobile application store management and new application whitelisting.
  • Manage mobile carrier relationships and services.
  • Engineering of mobility solutions including next generation MDM platform
  • Maintenance of on-premises server MDM infrastructure components and connectivity to Workspace ONE cloud tenant and back-end resources.