Technical Support Engineer

3 weeks ago

Austin, United States Document Crunch Full time

Document Crunch is seeking a full-time Technical Support Engineer to join our energetic and tight-knit team.  You’ll be working with everyone in the company to provide excellent support to our customers and great visibility into the customer experience to our product and development teams. 

What makes Document Crunch a great place to work? 

We’re cutting-edge innovators. We’re changing an industry. We’re making a real difference. Document Crunch builds AI-powered software tools for the built world. As the construction industry’s only document compliance platform, we simplify complex construction contracts and project documents, identifying critical risk provisions and providing teams with real-time guidance to make great decisions and comply with contractual obligations throughout the project lifecycle. We empower the industry, make it more efficient, reduce risks, and protect profits. Our company is people-focused and values-driven. We know that to achieve great things, you need a great team, and our “CRUNCHERS” go above and beyond in everything they do. In addition, everyone on our team stays true to our core values, a must if you’d like to become a Cruncher. 

We Are Warmhearted

Our success is powered entirely by our people who are real and approachable. We foster an environment that is warm, fun and welcoming for everyone.

We Are Inspired

We care deeply about our mission and are inspired by our potential. If it was easy, everybody would do it, but we are striving for greatness. We take pride in being owners in this journey.

We Are Growth-Minded

Life is short and we want to make our time count. We invest in growth—personally and professionally. We never stop chasing our why.

Key Responsibilities:

  • Customer support via phone, email, and chat
  • First and second level investigations of customer and employee reported problems
  • Documentation of customer interactions
  • Clear and thorough documentation of bug reproduction steps, customer requests, and troubleshooting articles
  • Perform customer onboarding activities as needed
  • Demonstrate product capabilities
  • Maintain database of customer issues to help guide product and development decision making
  • Testing pre-release features and bug fixes to ensure they meet customer expectations
  • Be the voice of the customer within the company

Requirements

Skills and Qualifications:

  • Excellent oral and written communication skills
  • Strong customer service ethic
  • Strong understanding of web application frameworks and infrastructure
  • Proficiency in diagnosing and troubleshooting browser-side and server-side issues
  • Comfort communicating with both technical and non-technical stakeholders

Preferred Qualifications:

  • Experience providing technical support for a web application
  • Programming experience
  • Experience supporting Microsoft Word Add-Ins
  • Experience supporting email delivery services
  • A strong desire to resolve users’ issues and get things done
  • Excellent organizational skills

We are currently hiring in our Austin, TX Hub. While we are a remote first workplace, we want Crunchers in this location to better facilitate periodic in person meetings, get togethers and trainings. Periodic travel may be required.

Benefits

  • Competitive salary and benefits package.
  • Close to the ground floor of an incredibly high-growth business
  • Substantial internal growth opportunities and emphasis on personal & professional development
  • Generous paid time off policy
  • World class medical, dental, and vision benefits
  • 401k
  • Participation in the employee stock option program
  • Open-minded and collaborative work environment with a focus on results

We value diversity, equity, and inclusion in everything we do. It is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, marital status, veteran status, age, disability, pregnancy, sex, sexual orientation, gender identity or any other legally protected category

  • Senior Technical Support Engineer

    4 weeks ago

    Austin, Texas, United States ASSA ABLOY Full time

    Job Title: Senior Technical Support EngineerJob Summary:We are seeking a highly skilled Senior Technical Support Engineer to join our team. As a Senior Technical Support Engineer, you will be responsible for leading the technical support team, driving exceptional service, and effectively communicating with senior-level technical and managerial roles, both...

  • Senior Technical Support Engineer

    1 month ago

    Austin, Texas, United States ASSA ABLOY Full time

    Job Title: Senior Technical Support EngineerAre you a technical expert with a passion for problem-solving? Do you have experience in Microsoft Server Technologies and consumer authentication? We're looking for a Senior Technical Support Engineer to join our team at HID Global, a leading provider of identity and access management solutions.Key...

  • Technical Support Engineer

    3 weeks ago

    Austin, United States Camp Full time

    CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we...

  • Technical Support Specialist

    4 weeks ago

    Austin, Texas, United States Deskpro Full time

    Job Description:At Deskpro, we're looking for a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional customer support to our clients. Your primary goal will be to troubleshoot and resolve technical issues related to our helpdesk software platform.Key Responsibilities:...

  • Technical Support Specialist

    1 month ago

    Austin, Texas, United States Deskpro Full time

    Job DescriptionAt Deskpro, we're looking for a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you'll play a critical role in helping our customers resolve technical issues with our helpdesk software.Key Responsibilities:Provide technical support to customers via email, phone, and chatDiagnose and troubleshoot complex...

  • Senior Technical Support Engineer

    4 weeks ago

    Austin, Texas, United States HID Global Full time

    Job Summary:HID Global is seeking a highly skilled Senior Technical Support Engineer to join our Identity and Access Management Solutions Department. As a key member of our technical support team, you will be responsible for providing exceptional service to our customers, ensuring timely and effective resolution of technical issues, and driving the evolution...

  • Technical Support Specialist

    1 month ago

    Austin, Texas, United States Online River Full time

    Job DescriptionAs a Support Engineer at Online River, you will play a critical role in delivering exceptional technical support and assistance to our customers. Your primary responsibility will be to provide timely and effective solutions to customer inquiries and technical issues via various communication channels.Key ResponsibilitiesCustomer Support:...

  • Sr. Technical Support Engineer

    4 weeks ago

    Austin, Texas, United States Canon U.S.A., Inc. Full time

    About the RoleAre you looking for a challenging opportunity to work with cutting-edge semiconductor manufacturing equipment? As a Sr. Technical Support Engineer, you will provide critical support to customers, responding to questions and resolving technical issues to minimize equipment downtime and ensure positive customer relationships. You will also be...

  • Senior Technical Support Specialist

    1 month ago

    Austin, Texas, United States HID Global Full time

    Technical Support Engineer - Advanced SolutionsHID Global is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring that their issues are resolved efficiently and effectively.Key Responsibilities:Provide technical...

  • Technical Support Engineer

    3 weeks ago

    Austin, United States Insight Global Full time

    Job Description:Insight Global is looking for two "3LS Support Engineers" (Level 1 & Level 2) to work onsite at one of their premier customers in Austin, Tx. This person will be utilizing their PC hardware and software knowledge to troubleshoot/debug complex cases that are presented from top customers. They will validate the issues and then debug/root cause...

  • Technical Support Specialist

    4 weeks ago

    Austin, Texas, United States WP Engine Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at WP Engine. As a Technical Support Specialist, you will be the first point of contact for our customers, providing support via live chat, phone, and support tickets. You will develop a deep technical knowledge of open source technologies and deliver a world-class...

  • Drainage Engineer- PE

    2 weeks ago

    Austin, United States Advantage Technical Full time

    Drainage Engineer- PEAustin, TXWe seek a skilled Drainage Engineer to join our team and support highway and bridge projects across Texas.Responsibilities:Perform cross-drainage hydraulic analysis and design.Coordinate the preparation of drainage drawings, specifications, and cost estimatesOverseeing the development of project-specific drainage/hydraulic...

  • Drainage Engineer- PE

    3 weeks ago

    Austin, United States Advantage Technical Full time

    Drainage Engineer- PEAustin, TXWe seek a skilled Drainage Engineer to join our team and support highway and bridge projects across Texas.Responsibilities:Perform cross-drainage hydraulic analysis and design.Coordinate the preparation of drainage drawings, specifications, and cost estimatesOverseeing the development of project-specific drainage/hydraulic...

  • Drainage Engineer- PE

    3 weeks ago

    austin, United States Advantage Technical Full time

    Drainage Engineer- PEAustin, TXWe seek a skilled Drainage Engineer to join our team and support highway and bridge projects across Texas.Responsibilities:Perform cross-drainage hydraulic analysis and design.Coordinate the preparation of drainage drawings, specifications, and cost estimatesOverseeing the development of project-specific drainage/hydraulic...

  • Drainage Engineer- PE

    3 weeks ago

    austin, United States Advantage Technical Full time

    Drainage Engineer- PEAustin, TXWe seek a skilled Drainage Engineer to join our team and support highway and bridge projects across Texas.Responsibilities:Perform cross-drainage hydraulic analysis and design.Coordinate the preparation of drainage drawings, specifications, and cost estimatesOverseeing the development of project-specific drainage/hydraulic...

  • Technical Support Engineer

    3 weeks ago

    austin, United States Insight Global Full time

    Job Description:Insight Global is looking for two "3LS Support Engineers" (Level 1 & Level 2) to work onsite at one of their premier customers in Austin, Tx. This person will be utilizing their PC hardware and software knowledge to troubleshoot/debug complex cases that are presented from top customers. They will validate the issues and then debug/root cause...

  • Technical Support Engineer

    3 weeks ago

    Austin, United States Insight Global Full time

    Job Description:Insight Global is looking for two "3LS Support Engineers" (Level 1 & Level 2) to work onsite at one of their premier customers in Austin, Tx. This person will be utilizing their PC hardware and software knowledge to troubleshoot/debug complex cases that are presented from top customers. They will validate the issues and then debug/root cause...

  • Technical Support Engineer

    3 weeks ago

    austin, United States Insight Global Full time

    Job Description:Insight Global is looking for two "3LS Support Engineers" (Level 1 & Level 2) to work onsite at one of their premier customers in Austin, Tx. This person will be utilizing their PC hardware and software knowledge to troubleshoot/debug complex cases that are presented from top customers. They will validate the issues and then debug/root cause...

  • Technical Support Specialist

    4 weeks ago

    Austin, Texas, United States Camp Full time

    Job SummaryWe're seeking a skilled Technical Support Engineer to join our team at CAMP Systems. As a key member of our support team, you will be responsible for addressing complex customer technical issues through effective diagnosis and collaboration, ensuring timely resolutions.The ideal candidate will possess strong SQL skills, knowledge of Windows Server...

  • Technical Support Specialist

    4 weeks ago

    Austin, Texas, United States Canon U.S.A., Inc. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Canon U.S.A., Inc. As a Technical Support Specialist, you will provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment downtime and ensure positive...