IT Support Technician

2 months ago

Oakdale, United States Sconza Candy Company Full time

Our Company

Sconza Candy Company in Oakdale, California, has been manufacturing premium chocolate and confectionery products since 1939. Our Company is one of the largest manufacturers of panned products in North America, producing primarily private label products for some of the world's largest retail and CPG Companies. We are a Company committed to our Team Members and their personal and professional growth and recognize that each of them directly contributes to our success. Our 500,000 square foot facility is located in Oakdale, California, approx 95 miles east of the San Francisco Bay Area and approx 95 miles south of Sacramento. If you're a dynamic person and want to directly impact a leading confectionery company, we want you on our team

Position Summary:

The Information Technology Support Technician responsible for providing technical assistance and support related to computer systems, hardware, or software. Respond to queries, runs diagnostic programs, isolates problem, and determines and implements the proper solution. They Perform administrative and technical procedures on information systems and maintain documentation that covers multiple functional areas

Major Responsibilities:

  • Evaluate equipment, components, and software for use in moderately complex information technology systems and solutions; interface with vendors as necessary
  • Develop design requirements and prototypes
  • Configure and maintain network devices, server hardware, operating systems, and associated services
  • Participate in developing plans, schedules, and requirements for the deployment and lifecycle of systems
  • Ensure security of network assets
  • Design, develop, test, debug, install, implement, modify, and support new or existing applications software in accordance with area standard practices
  • Work with users to analyze their requirements
  • Maintain familiarity with installed software standards and procedures and provide technical guidance to other staff
  • Provide technical support of workstations and laptops and technical guidance for assigned customer base
  • Facilitate user access to local and remote information technology resources
  • Implement security policies and protocols of the department
  • Assist with user account administration, file rights management and backup/recovery policies and procedures
  • Assist in the development of appropriate technology solutions for information delivery and/or learning environments
  • Other duties as assigned

Qualifications:

  • High school diploma or state issued equivalency plus five years of Information technology related experience OR a bachelor's degree in IT, Computer Science or relevant field plus one year of experience.
  • Working knowledge of office automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Ability to explain technical information in understandable language to nontechnical staff members

The pay for this role in the state of CA ranges from $26.00 and hour to $38.00 and hour based on years of experience, position responsibilities and geographic location.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Sconza is an Equal Employment opportunity Employer. We do not discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics in California), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, sexual orientation (actual or perceived), transgender status, sex stereotyping, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Sconza is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at Jobs@Sconzacandy.com.

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