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AV Service Technician

1 month ago

South Bend, United States New Era Technology company Full time

Job Type

Full-time

Description

Great Benefits

Medical

Dental

Vision

401K with a match

Generous PTOs

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

We are looking for team members to contribute to and deliver our mission: "To deliver and support technology solutions that securely connect people, places, and information." New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

Requirements

SUMMARY: AV Service Technician is responsible for repairing and maintaining audiovisual and multimedia systems.

HIERARCHY: The Service Technician reports directly to the Service Manager who reports to the General Manager who reports to the CEO.

PRIMARY DUTIES: The AV Service Technician shall be responsible for but not limited to the following:

• Work to achieve 100% customer satisfaction 100% of the time

• Perform service calls, troubleshoot, and resolve problems with A/V systems

• Perform preventative maintenance of contracted systems

• Load and test control code

• Load and tweak DSP files

• QA systems after performing work

• Train clients on use of A/V systems

• Assist in systems installation when necessary

• Crimp, solder, wire pull, label, terminate, and other technical tasks associated with A/V systems

• Maintain a professional appearance and attitude

• Resolve all customer service issues with management

• Maintain all associated paperwork in a timely manner (timesheet, expenses, etc.)

• Follow system drawings and wiring details

• Submit markups when needed

• Van inventory, maintenance and appearance

• Full compliance with company's policies and procedures

• Other duties as deemed necessary by management

COMPETENCY:

• Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.

• Understanding of how A/V systems function, and how to diagnose and resolve problems within those systems.

• An ability to use discretion and good judgment with regard to sensitive or confidential information.

• Proficient with computers, including audiovisual applications (ClearOne, AMX, Crestron, Polycomm, etc.)

• Must have a clean driving record

• Ability to work flexible hours and limited travel

EXPERIENCE: A minimum of three years of related Audio Visual experience and an InfoComm CTS designation or significant progress towards it.

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION: High school diploma or equivalent.

LANGUAGE SKILLS: English

PHYSICAL DEMANDS:

• Ability to drive a company van to client sites

• Ability to stoop, kneel, bend at the waist, and reach on a daily basis

• Ability to safely use ladders, scaffolding and lifts

• Regularly use hands and fingers to handle, control or feel objects

• Regularly see details of objects that are less than a few feet away

• Regularly speak clearly so listeners can understand

• Regularly understand the speech of another person

• Frequently work on projects that require deadlines

• Ability to lift and carry up to 40 pounds

WORK ENVIRONMENT: New Era office, warehouse and client sites.

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Overtime is possible. Ability to work flexible hours is required.

TRAVEL: 90% travel required to client sites within two hours. 10% travel to client sites further away with possible overnight stays.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

PM21