Chargeback Analyst

Position : Chargeback Analyst

Location : Vernon Hills, IL

Duration : 6 Months Contract

Total Hours/week :40.00

1st Shift

Description:

• This position is responsible for processing distributor chargebacks and sales tracings in an efficient and accurate manner for all US business segments. This position is accountable to format, load, reconcile and process distributor tracings and chargebacks including the resolution of all non-pricing errors. Responsibilities include coordination of end customer account research and maintenance as well as partner cross reference maintenance.
• This position will embrace standard procedures, utilize systems and tools effectively, and practice sound analytical judgment in their processing to optimize US Region results and overall financial risk.
• Accountable for all aspects of the chargeback process including submissions, error resolution, variance reporting, AR reconciliation support, and distributor chargeback settlements
• Collaborate with our distributor partners to support business process continuous improvement activities, conduct root cause analysis, and determine error prevention solutions
• Partner with customer data management, contracting, membership, and other Client teams to responsively address distributor chargeback related issues and claim processing errors
• Exercise appropriate controls to minimize disputed chargeback financial exposure and rebate reserves across all businesses
• Efficiently research, match and maintain customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing and the creation and management of Non-Transactional accounts
• Consistently practice policies, procedures, and processes to harmonize all aspects of distributor operations, with appropriate flexibility to meet customer/market needs and dynamics
• Maintain chargeback related training material and updated desktop procedures in order ensure standard team practices that adhere to best practice efficiency and accuracy
• Document any identified gaps in chargeback procedures and work with the team leaders and managers to find resolution
• Provide reporting for your assigned distributors and tasks to keep leaders informed

Qualifications:

• BA/BS required
• (In lieu of a Bachelor’s Degree, 3+ years’ experience in commercial contract and/or chargeback operations management)
• 1+ years’ experience in commercial contract and / or chargeback operations, including distributor relationship management, continuous improvement, transactional contracting and/or chargeback technologies
• Experience in ERP (SAP / Vistex)
• Strong technical skills in MS Access and MS Excel solutions
• Solid communication and customer centric skills in order to adapt to customer needs while maintaining Client’s values
• Analytical problem solver with business acumen. Able to evaluate key business drivers and develop clear solution recommendations
• Ability to plan, organize, and manage a variable work load and meet schedules with accurate results
• Ability to work well in a matrixed team environment, self-motivated and able to work independently while achieving expectations