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Sr. Field Service Technician

1 month ago

Albuquerque, United States Motorola Solutions Full time
Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview
The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations. The FSO works closely with System Managers, Engineering, Sales, Project Managers, System Technologists, and Service Partners to accomplish the assigned tasks. The team is on call 100% to cover Public Safety Customers in the moments that matter most
Job Description
  • The Field Service Technician is responsible for post-sale installation, optimization, maintenance and management of highly technical communication systems.
  • Focus on maintaining optimal performance levels across an integrated system while taking a pro-active approach to system level alarms/errors.
  • Perform system hardware and software installation and optimization including advanced troubleshooting skills.
  • Manage system availability through routine system maintenance and performance monitoring.
  • Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
  • Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues.
  • Total familiarity with the latest technologies and troubleshooting techniques in transport, communications and RF systems.
  • Team with System Manager, Engineering, Project Management, Sales, System Technologists and our Service Partners to effectively design, implement, optimize and cut-over advanced communication systems which meet or exceed customer expectations.
  • NG911 infrastructure installation, optimization and maintenance.
  • NICE Public Safety installation, optimization and maintenance.
  • Perform troubleshooting at sub-system level as a subject matter expert.
REQUIRED EXPERIENCE
  • 5+ years experience with Motorola Astro P25 Communications Systems, VHF, UHF, 700/800 Public Radio systems and 911/ECW/Airbus equipment
  • Associates Degree or EET, Technical Certified, Project Management, IT Certified OR Military Technical Certified
  • Experience with one or more of the following: P25 radio systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks.
  • Very strong knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance, NICE public safety loggers, systems to include cabling, channel banks, hubs, routers, switches, and bridges.
  • Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques
  • Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
  • Strong self-management skills and "people" skills to work closely with Motorola's customers and subcontractor partner community, as well as Motorola Sales, Engineering, Project Management, and customer service teams.
  • Self-motivated and self-managed to perform the required duties at a distance from direct supervision.
  • Able to solve customer problems quickly during stressful situations
  • Use of equipment commonly used in the optimization and testing of Motorola Two-Way radio - Communications Systems Analyzers, watt meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets, etc.
  • Experience in the configuration and testing of Motorola two-way radio and subscriber products.
  • Good understanding of Motorola Trunking, P25 and SmartZone systems
  • Strives for optimal system performance.
  • Able to develop and present technical training.
  • Provides guidance in integrating new tools solutions into the operations of the team.
ADDITIONAL CANDIDATE REQUIREMENTS
  • On-call rotation once a month
  • Up to 25% - 50% travel within the T6, T7, T8 Western Region may be required. The territory includes Arizona, Nevada, Wyoming, Colorado, Utah, New Mexico and El, Paso, TX.
  • CET will be required within 6 months of hiring.
  • FCC License and industry certifications are a plus.
  • Must have/keep a clean driving record.
  • Must be able to obtain background clearance as required by government customers.
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

#LI-CC1

Basic Requirements
  • 5+ years experience in one of the following areas: LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, Networking Equipment, Astro/P25 or IT or as an Electronics Technician, System Manager, Field Service/Test Technician, Military experience, Network Support, IT Support, or Systems Technician
  • Must be able to obtain background clearance as required by government customers.
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.