Case Manager

3 weeks ago

Marietta, United States Burgess & Christensen Full time

We are a social security disability law firm in the North Atlanta Metro area that is committed to helping our clients through the Social Security Disability claims process, from filing the initial application to providing representation at a hearing.

We are looking for someone with enthusiasm about our mission, a solid work ethic, a get things done mentality, excellent time-management skills, a love for attention to details, and a desire to work in an organized office. We are looking for someone who is compassionate to our clients and available to work full-time at our office.

Our office embraces technology and is PAPERLESS We believe in systems and reports to track our progress. Our office is always looking for ways to improve our processes and get better. This position is ideal for someone who likes to work independently but knows how to be a team player.

Job Summary

The Case Manager plays a vital role by working on a case from start to finish. This includes opening the file, corresponding with Social Security, filing documents with Social Security, managing the case, maintaining client communication and following up on fees. The Case Manager is also responsible for tracking and creating reports and assisting the legal team with other projects and assignments as needed.

Responsibilities

  • Work with clients to file initial applications and appeals.
  • Communicate with clients to ensure all appropriate initiating documentation is complete and received in a timely manner.
  • Routinely interact with Social Security employees to provide information pertinent to the processing of the claim as well as to perform status checks.
  • Regularly communicate with clients to keep them abreast of the status of their case.
  • Ensure that all pertinent information is shared between clients and attorneys.
  • Exercise excellent time-management and organization skills, as well as the ability to work productively under tight deadlines.
  • Assist office support staff with daily office tasks.

Qualifications

  • At least 2 years' experience as a Case Manager or Paralegal in a office setting.
  • Social Security Disability experieince is preferred, but not required.
  • A Bachelor's Degree a plus, but not required.
  • Excellent customer service, communication, time management, task organization skills, and listening skills.
  • Strong proficiency with Microsoft Office applications and case management software (Prevail is a plus).
  • The ability to respond to difficult clients with kindness, patience and professionalism.
  • Bilingual (English/Spanish) is a plus.

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