CPO Product Genius

4 weeks ago

New York, United States BMW of Manhattan and MINI of Manhattan Full time

Brief:

The CPO Product Genius is responsible for delivering comprehensive product information throughout the sales process. Our dealership seeks individuals with creativity to provide “world class” customer oriented support

Detailed Responsibilities: •    Providing an exceptional customer experience to drive loyalty. •    Provides comprehensive product information throughout the sales process.

•    Supports the Client Advisor in product related tasks and activities.

•    Provides extensive and customer oriented produce experience and explains complex product features based on customers’ actual needs.

•    Provides transparent product information to the Genius community and sales representatives

•    Improves the quality of the sales process and customer satisfaction.

•    Fully explain vehicle features, applicant and benefits.

•    Maintains constant communication with the designated sales personnel at the dealership on vehicle delivery and any scheduling changes.

•    Arrives to scheduled appointment in a timely manner and maintains communication with clients regarding any changes to scheduled time.

•    Acquires and maintains total product knowledge on all vehicles and understands competitor’s vehicle features, benefits and perhaps shortcomings.

•    Keeps abreast of new products, features, accessories, etc., and their benefits to clients.

•    Achieves client satisfaction objectives as assigned by management and follows up with new owners to ensure delivery satisfaction.

•    Maintains high ethical standards in all actions and maintains a professional appearance at all times.

•    Provides support and staffing at Events.

•    Assist with gathering information and images for social media.

•    Responsible for other duties and misc. projects per management and department needs.

  • Assist with greeting customers and connecting customer with appropriate person/department
  • Assist with entering and maintaining customer information in customer database (CRM)
  • Assist with charging out boutique items when needed  

Qualifications:

•    Ability to read and comprehend instructions and information.

•    Proven ability to provide an exceptional customer experience.

•    Ability to set and achieve targeted goals.

•    Prior retails sales experience preferred but not required.

•    Must to be able to convey messages to employees/clients clearly and quickly.

•    Must have the ability to handle multiple tasks.

•    Must possess a valid driver’s license.

•    Professional appearance.

Competencies:

•    Technical Capacity.

•    Customer/Client Focus.

•    Communication Proficiency.

•    Collaboration.

•    Initiative.

•    Presentation Skills.

What We Offer:

  • Full Time Position
  • Base Pay plus Commissions
  • Salary in line with BMW New Car Compensation
  • Competitive Benefits Package 
  • Employee Lease Program
  • Medical
  • Dental
  • 401(k) + Match 
  • Commuter Benefits
  • Life Insurance
  • Short Term Disability
  • PTO and Holidays Off

EEO Statement:

BMW of Manhattan, Inc. provides equal employment opportunity to all individuals regardless of their race, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal, or local law. Further, the company treats all employees equitably during employment without regard to any of the before mentioned characteristics. Discrimination of any type is not condoned and will not be tolerated by BMW of Manhattan, Inc.

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