Account Executive, Ticket Sales, Service and Retention

3 weeks ago

Notre Dame, United States University of Notre Dame Full time

Position Information Job Title +-----------------------------------------------------------------------+ | Account Executive, Ticket Sales, Service and Retention | +-----------------------------------------------------------------------+ | Notre Dame Athletics is committed to building a diverse workforce | | passionate about maximizing the student-athlete experience. Our | | pillars of Education, Excellence, Faith, Tradition, and Community | | guide us in the work we do each day. We are eager to attract, | | recruit, and retain individuals who positively contribute to a | | collaborative, inclusive working environment where all may thrive. | | Building on the University's Spirit of Inclusion, we are committed | | to the work needed to cultivate sustainable progress and change. As a | | prospective member of Notre Dame | | Athletics, we encourage you to | | apply if you embrace, embody, and demonstrate a commitment to the | | aforementioned values. | | As a member of the Notre Dame Athletics Sales, Service and Retention | | team, the Account Executive plays a pivotal role in generating | | revenue and achieving predetermined sales targets. The Account | | Executive will also be responsible for driving revenue and achieving | | pre-determined sales targets. This role primarily focuses on securing | | and retaining revenue related to football, men's and women's | | basketball, hockey, and premium hospitality. This includes season | | tickets, community club memberships, full and partial season | | packages, hospitality offerings,VIPexperiences, incremental events, | | and group ticket packages. | | We are seeking an experienced team member who approaches collegiate | | ticket sales with a positive, results-driven mindset, excels in clear | | communication across various channels, and demonstrates the ability | | to work diligently and independently to identify and secure new | | revenue opportunities. The Account Executive will manage a portfolio | | of 500+ clients and is expected to generate significant sales | | annually. | | Key Responsibilities: | | | | - Offer a comprehensive range of seating and ticket opportunities | | for Notre Dame Football, men's basketball, women's basketball | | and hockey ticket packages. | | - Manage a portfolio of 500+ season ticket members, group and | | individual ticket purchasers who have a strong connection to | | Notre Dame athletics. | | - Conduct outreach to potential customers through various methods, | | including prospecting, cold calling, texting, emailing, and | | referrals from existing customers. | | - Be accountable for specific activity metrics (e.g. calls made, | | appointments set) and achieving pre-determined sales goals. | | - Utilize online digital strategies, along with phone and in-person | | outreach, to nurture relationships with ticket members and | | enhance their connection with Notre Dame athletics. | | - Assist in managing and nurturing existing season ticket members, | | serving as the main point of contact for general ticket inquiries | | received through inbound phone calls, email and social media. | | - Collaborate with Notre Dame's ticket operations staff to promote | | and drive sales for all events while delivering an exceptional | | fan experience. | | - Maintain accurate records of all clients and prospect | | interactions using Salesforce/CRM. | | - Assist in managing and stewarding existing commitments and | | payments from season ticket members. | | | | If you are a hardworking, goal-oriented, and dedicated team player | | who embodies our values and is ready to go above and beyond, we | | encourage you to apply for this exciting opportunity within Notre | | Dame Athletics. We are looking for individuals who are not only loyal | | but also willing to put in the effort required, even outside regular | | business hours, to contribute to the success of our team and the | | university's athletic programs. | +-----------------------------------------------------------------------+ | - Bachelor's degree (preferably in business, marketing or | | communications) | | - Exceptional aptitude for building and maintaining relationships, | | both internally and externally | | - Capability to thrive in a dynamic and fast-paced environment | | while effectively managing multiple tasks simultaneously | | - Ability to handle heavy volume of outbound and inbound calls and | | emails | | - Outstanding written and verbal communication skills, including | | the ability to handle a substantial volume of outbound and | | inbound calls and emails | | - Strong time management and organization abilities with keen | | attention to detail | | - Willingness to work collaboratively in a team-oriented | | environment where team-first mindset is highly valued | | - A strong desire to excel and achieve the highest level of | | performance | | - Availability to work non-traditional hours, including nights, | | weekends and holidays, as needed | +-----------------------------------------------------------------------+ | - Proven track record of 1 to 2 years sales experience | | - Prior experience in the professional, collegiate or entertainment | | industry is a valuable asset | | - Proficiency in software programs, including Salesforce/CRMand | | Paciolan, is desired | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | Sales, Service and Retention (11001) | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | External Relations / Ticketing | +-----------------------------------------------------------------------+ | EIC 1 Associate | +-----------------------------------------------------------------------+ | Commensurate with Experience | +-----------------------------------------------------------------------+ | Semi-Monthly | +-------------------------

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