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Flagstaff, United States Snowbowl Full time** Front Desk Attendant** **Job Category****:** Lodging **Requisition Number****:** FRONT01614 Showing 1 location **Job Details** **Description** **Essential Functions:** Answer incoming calls and assist with reservations, confirmations, room need requests, and questions; explain resort products, service and other information as requested; sell, process and...
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Flagstaff, United States Ph 10 LLC Full timeJob DescriptionJob DescriptionJob Summary: The Front Desk position checks the front office accounting records for accuracy and, daily, summarizes and complies information for the hotels financial records. This position is also responsible for tracking room revenue, occupancy percentages and other front office operating statistics. Additionally, the Front...
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Front Desk Agent
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Front Desk Agent
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Flagstaff, Arizona, United States Twin Arrows Navajo Casino Resort Full timePosition SummaryUnder the general direction of the Front Desk Supervisor and/or Hotel Manager, accommodate guests by registering and assigning rooms to guests, issuing room keys, transmits and receives messages, maintains records of occupied rooms and guests' accounts, confirms reservations, and presents statements to and collects payments fromdeparting...
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Guest Services Representative
6 days ago
Flagstaff, Arizona, United States Snowbowl Full timePosition Title: Front Desk AttendantJob Category: LodgingRequisition Number: FRONT01614Job Overview:The Front Desk Attendant plays a vital role in ensuring a welcoming atmosphere for guests at our resort. This position is responsible for managing guest inquiries, reservations, and providing exceptional customer service.Key Responsibilities:Handle incoming...
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Guest Services Representative
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Flagstaff, Arizona, United States Snowbowl Full timePosition Title: Front Desk AttendantJob Category: LodgingRequisition Number: FRONT01614Job Overview:The Front Desk Attendant plays a vital role in providing exceptional service to guests. This position involves managing incoming communications and assisting with reservations, confirmations, and inquiries related to room requirements and resort offerings.Key...
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Operations Supervisor
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Front Desk Attendant
3 months ago
Job Location
Arizona Snowbowl - FLAGSTAFF, AZ
Position Type
Full-Time/Part-Time
Description
(FT or PT, Seasonal) The Front Desk Attendant will be responsible for checking guests in and out of the Cabins at Basecamp, making lodging reservations, and assisting with restaurant takeout orders. The Front Desk Attendant will reconfirm guest reservations prior to their arrival and check rooms to ensure cleanliness and that no maintenance is needed prior to guest arrival. The Front Desk Attendant must be friendly and outgoing, with excellent multitasking skills.
Qualifications
Essential Functions:
- Answer incoming calls and assist with reservations, confirmations, room need requests, and questions
- Explain resort products, service and other information as requested
- Sell, process and enter and confirm room reservations using selling techniques and strategies.
- Maintain knowledge of current resort events, activities, and hours of operation, dining options, and prices for ski passes, ski lessons and other resort specials.
- Transfer calls or take messages for appropriate departments when necessary.
- Process credit card orders for products as requested. Assist guests with issues and complaints, with empathy and a focus on service excellence.
- Will assist the Basecamp Restaurant with take-out orders, after hours check-in of guests, or other after hours guest requests.
- Other tasks as assigned by the Lodge Manager
- Must be at least 18 years of age and;
- Must possess a high-school diploma or the equivalent.
- Previous experience in guest services or reservations or;
- 6 months of prior Arizona Snowbowl experience.
- Able to read, write and speak fluent English. Bi-lingual is a plus.
- Able to communicate clearly in a positive and professional manner.
- Ability to work evenings, weekends, and some holidays as well as during the week when required.
- Ability to solve problems and take direction.
- Ability to work in a team environment.
- Possess a commitment to provide high-quality products and customer service.
- Possess internal drive and motivation.
- Ability to work calmly under pressure and create a fun, professional work environment.
- Sitting at a computer for long periods of time.
- Must be able to walking between buildings and rooms.
- Bending, twisting, or lifting arms above the head.
- Must be able to listen to others and comprehend what they are saying.
- Must be able to anticipate guest needs.