Document Retrieval Specialist 1

3 weeks ago

Morristown, United States Zelis Full time

The Document Retrieval Specialist is responsible for contacting healthcare providers to request and obtain billing documents and processes document request cancellations. Key Responsibilities: Assisting the nursing staff in the medical claim audit process by contacting healthcare providers to request and obtain billing documents via fax, mail & e-mail for claims processing Organize and prioritize claims daily for follow up of billing documents not received Processes document request cancellations Meets or exceeds the Document Retrieval Performance Standards established by the Document Retrieval department Performs other related responsibilities as assigned Maintain awareness of and ensure adherence to ZELIS standards regarding privacy Professional Experience: Healthcare/Medical Claims experience a plus Customer Service experience a plus Great verbal communication skills Knowledge of MS Outlook, MS Word, & Internet Explorer Strong prioritizing & organizational skills Excellent customer service & telephone skills Education: High School Diploma Associate's degree is a plus As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process. Commitment to Diversity, Equity, Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis. As the leading healthcare payments company, we price, pay and explain care for payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care.Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.

  • Document Retrieval Specialist 1

    1 month ago

    Morristown, United States Zelis Full time

    The Document Retrieval Specialist is responsible for contacting healthcare providers to request and obtain billing documents and processes document request cancellations. Key Responsibilities: Assisting the nursing staff in the medical claim audit process by contacting healthcare providers to request and obtain billing documents via fax, mail & e-mail...

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    3 weeks ago

    Morristown, United States Zelis Healthcare Full time

    The Document Retrieval Specialist is responsible for contacting healthcare providers to request and obtain billing documents and processes document request cancellations. Key Responsibilities: Assisting the nursing staff in the medical claim audit process by contacting healthcare providers to request and obtain billing documents via fax, mail & e-mail for...

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    Morristown, United States Zelis Healthcare Full time

    The Document Retrieval Specialist is responsible for contacting healthcare providers to request and obtain billing documents and processes document request cancellations. Key Responsibilities: Assisting the nursing staff in the medical claim audit process by contacting healthcare providers to request and obtain billing documents via fax, mail & e-mail for...

  • Document Retrieval Specialist

    3 weeks ago

    Morristown, United States Zelis Full time

    As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the...

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