Document Retrieval Specialist 1

4 weeks ago


Morristown, United States Zelis Full time

The Document Retrieval Specialist is responsible for contacting healthcare providers to request and obtain billing documents and processes document request cancellations.

Key Responsibilities:

Assisting the nursing staff in the medical claim audit process by contacting healthcare providers to request and obtain billing documents via fax, mail & e-mail for claims processing Organize and prioritize claims daily for follow up of billing documents not received Processes document request cancellations Meets or exceeds the Document Retrieval Performance Standards established by the Document Retrieval department Performs other related responsibilities as assigned Maintain awareness of and ensure adherence to ZELIS standards regarding privacy

Professional Experience:

Healthcare/Medical Claims experience a plus

Customer Service experience a plus

Great verbal communication skills

Knowledge of MS Outlook, MS Word, & Internet Explorer

Strong prioritizing & organizational skills

Excellent customer service & telephone skills

Education:

High School Diploma

Associate's degree is a plus



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