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IT Support Technician

4 months ago

Fort Wayne, United States Premier Truck Rental , LLC Full time

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental

We take immense pride in furnishing clients with a range of options, including monthly 4x4 Crew Cab Work Trucks, Utility Reel and Pole Trailers, Equipment Trailers, and Equipment Rentals. Our quest is to find exceptional individuals who align with our dedication to maintaining superior standards in work, all while prioritizing our customers' needs, ensuring optimal team productivity. If you are someone who possesses a strong work ethic and a relentless drive, and thrives in collaborative environments, we eagerly await your connection

Our IT Support Technician at PTR is an advanced role responsible for researching and resolving the most difficult and complex problems that other support levels have been unable to resolve.

TheIT Support Technician will analyze and identify trends in technical issue reporting and develop preventive solutions. The main objective of this role is to keep PTR's employees and technical systems up and running efficiently while providing quick and effective resolution of all escalated requests.

COMPENSATION

This position has a competitive compensation package combining base salary plus an annual bonus opportunity.

Please keep reading...

We encourage you to apply if you believe you have the skills, experience, and passion for the role, even if you don't meet every single requirement listed. We value diversity of thought and experience, and we believe that a variety of perspectives will help us to better serve our customers and community.

RESPONSIBILITIES

    • Excellent problem-solving, communication and interpersonal skills.
    • Strong technical understanding of the various hardware, software and networking systems including active directory, Citrix, hardware management, virtualization & connectivity, IAM, security (spam filter, EDR management), and configuration management.
    • Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
    • Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
    • Creating user accounts and managing access control based on company policies.
    • Mentoring other help desk personnel on hardware and software problem analysis.
    • Partnering with HR department for onboarding both onsite and remote/hybrid employees.
    • Troubleshoot, prioritize, and solve support issues relating to software, hardware, and networking problems for employees.
    • Monitor and respond quickly and effectively to IT requests and issues.
    • Effective time management, and ability to meet deadlines.
    • Install personal computers (PCs) and related hardware.
    • Investigate hardware problems and perform repairs or coordinate with vendors as necessary.
    • Complete other projects or duties assigned.
REQUIREMENTS
    • MUST HAVE
    • 5+ years of experience in direct end-user support or a related technical role.
    • Prior IT troubleshooting experience and familiarity with products such as Windows OS, Active Directory, and Office 365.
    • Strong written and oral communication skills, and excellent attention to detail.
    • Ability to work with others in a team environment.
    • Ability to work on your own, while reporting back to team leader/manager on any issues or concerns in a timely fashion.
    • Excellent troubleshooting skills and ability to independently research a problem.
    • Excellent customer service skills.
    • Excellent written and verbal communication skills.
    • Understanding of basic computer hardware, software, and networks.
    • Detail-oriented and self-motivated.
    • Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact, and resourcefulness.
    • Flexible and adaptable with the ability to work under pressure to meet deadlines in a fast-paced environment.
    • Strong team player.
    • NICE TO HAVE
    • Undergraduate degree in computer science, management information systems, or related field.
    • Ability to deploy solutions to new problems
    • Experience working within different cloud technologies
    • Experience working with Identity Access Management, permissions, and the re-imaging of a variety of devices


EMPLOYEE BENEFITS

Wellness Program : Experience our on-site CrossFit-style gym, complete with a dedicated full-time personal trainer. Engage in group classes, virtual personal training sessions, training program development, and nutrition coaching programs offered.

Employee Perks : Enjoy a range of benefits including PTR Swag and a Uniform/Boot Allowance. Explore our on-site Micro-Markets for a variety of snack choices. Avail discounts on Phone Services, Supplier Vehicles, Mobile Detailing, and Tool & Equipment purchases, among other offerings.

Profit Sharing Program : Join our Profit Sharing Program, a direct involvement in PTR's triumphs, with the potential for quarterly financial rewards based on the company's profitability.

Comprehensive Benefits : Embrace a holistic benefits package that commences on your very first day at PTR. This encompassing package incorporates competitive remuneration, outstanding healthcare (including mental health and virtual healthcare), dental, and vision coverage. Additionally, enjoy generous paid time off, 401(k) matching, and coverage for life, accidental death, and disability. Engage in continuous learning and development opportunities and more.

Structured Training & Feedback : Our partnership with the Predictive Index ensures that we provide optimal support and understanding of our team members' motivations. Customized training, coaching, and feedback are regular features. Performance and attitude evaluations are conducted every 6 months, emphasizing growth.

Culture & Connection : Just as we cultivate personalized relationships with our customers, we foster the same approach within our team. A tech-forward workplace nurtures a highly collaborative culture, aligned with our core values. We promote inclusivity through Employee Resource Groups (ERGs), PTR Field Days, PTR Text Alerts, the Extra Mile recognition program, and numerous other initiatives.

Premier Truck Rental Is an Equal Opportunity Employer

Our unwavering commitment involves consistently expanding our inclusive team, encompassing a wide array of backgrounds, viewpoints, and talents. Our ethos staunchly opposes any form of discrimination, embracing individuals without regard to race, religion, color, national origin, gender (including aspects of pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability status, or any other legally safeguarded attributes.

If you require support or accommodation due to a disability, please feel free to reach out to us at careers@rentptr.com . We are here to assist.

EMPLOYEE BENEFITS

Wellness Program: Experience our on-site CrossFit-style gym, complete with a dedicated full-time personal trainer. Engage in group classes, virtual personal training sessions, training program development, and nutrition coaching programs offered.

Employee Perks: Enjoy a range of benefits including PTR Swag and a Uniform/Boot Allowance. Explore our on-site Micro-Markets for a variety of snack choices. Avail discounts on Phone Services, Supplier Vehicles, Mobile Detailing, and Tool & Equipment purchases, among other offerings.

Profit Sharing Program: Join our Profit Sharing Program, a direct involvement in PTR's triumphs, with the potential for quarterly financial rewards based on the company's profitability.

Comprehensive Benefits: Embrace a holistic benefits package that commences on your very first day at PTR. This encompassing package incorporates competitive remuneration, outstanding healthcare (including mental health and virtual healthcare), dental, and vision coverage. Additionally, enjoy generous paid time off, 401(k) matching, and coverage for life, accidental death, and disability. Engage in continuous learning and development opportunities and more.

Structured Training & Feedback: Our partnership with the Predictive Index ensures that we provide optimal support and understanding of our team members' motivations. Customized training, coaching, and feedback are regular features. Performance and attitude evaluations are conducted every 6 months, emphasizing growth.

Culture & Connection: Just as we cultivate personalized relationships with our customers, we foster the same approach within our team. A tech-forward workplace nurtures a highly collaborative culture, aligned with our core values. We promote inclusivity through Employee Resource Groups (ERGs), PTR Field Days, PTR Text Alerts, the Extra Mile recognition program, and numerous other initiatives.

Premier Truck Rental Is an Equal Opportunity Employer

Our unwavering commitment involves consistently expanding our inclusive team, encompassing a wide array of backgrounds, viewpoints, and talents. Our ethos staunchly opposes any form of discrimination, embracing individuals without regard to race, religion, color, national origin, gender (including aspects of pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability status, or any other legally safeguarded attributes.

If you require support or accommodation due to a disability, please feel free to reach out to us at careers@rentptr.com. We are here to assist.