Senior Customer Support Technician
1 month ago
As a Senior Customer Support Technician, you will be responsible for planning and completing Preventive Maintenance and remedial maintenance within an assigned territory. You will verify and approve the operational quality of system equipment, perform periodic maintenance, troubleshoot process variations, and instruct customers in system operation and maintenance. Additionally, you will be the Company liaison with customers, contribute to productivity improvement plans, and provide technical assistance to less experienced personnel. This role requires an Associate's Degree and 7 - 10 years of experience.
Key Responsibilities:
- Plan and complete Preventive Maintenance and remedial maintenance within an assigned territory
- Verify and approve the operational quality of system equipment
- Perform periodic maintenance and troubleshoot process variations
- Instruct customers in system operation and maintenance
- Assist in planning, communicating, and coordinating support plans with customer management
- Perform start-up, warranty, paid service, and service contract activities
- Develop and implement plans to increase productivity
- Assist in the preparation of and participate in customer meetings
- Utilize Quality Improvement Process methods and terminology
- Plan and execute support activities on a wide range of systems
Skills and Qualifications:
- Associate's Degree
- 7 - 10 Years of Experience
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