Customer Support Technician IV

5 months ago

Portland, United States APPLIED MATERIALS Full time
Description

Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

  • Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

  • Has a good understanding of how the team integrates with others to achieve objectives

Leadership

  • May provide informal guidance and support to more junior team members

Problem Solving

  • Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

  • Impacts the quality of own work and its contribution to the team

Interpersonal Skills

  • Uses communication skills to regularly exchange information

Qualifications

Education

  • Associate's Degree
  • 4 - 7 Years of Experience

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Qualifications

Education: Associate's Degree

Skills

Certifications:

Languages:

Years of Experience: 7 - 10 Years

Work Experience:

Additional Information

Shift: 10-Day 8-Hr (United States of America)

Travel: Yes, 10% of the Time

Relocation Eligible: No

Referral Payment Plan: Employee Referral (Standard)

U.S. Salary Range:

$27.00 - $37.40

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

  • Customer Support Technician IV

    1 month ago

    Portland, United States Applied Materials Full time

    Description Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a...

  • Customer Support Technician IV

    5 months ago

    Portland, United States APPLIED MATERIALS Full time

    Description Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a...

  • Customer Support Technician IV

    4 months ago

    Portland, United States Applied Materials Full time

    Description Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a...

  • Customer Support Technician IV

    4 weeks ago

    Portland, United States Applied Materials Full time

    Description A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined...

  • Customer Support Technician IV

    4 months ago

    PORTLAND, United States APPLIED MATERIALS Full time

    Description Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a...

  • Senior Customer Support Technician

    1 month ago

    Portland, United States Applied Materials Full time

    As a Senior Customer Support Technician, you will be responsible for planning and completing Preventive Maintenance and remedial maintenance within an assigned territory. You will verify and approve the operational quality of system equipment, perform periodic maintenance, troubleshoot process variations, and instruct customers in system operation and...

  • Customer Support Technician IV

    2 months ago

    Portland, OR, United States APPLIED MATERIALS Full time

    Description Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a...

  • Customer Support Technician IV

    5 months ago

    Portland, OR, United States APPLIED MATERIALS Full time

    Description Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a...

  • Customer Support Technician IV

    2 months ago

    Portland, OR, United States APPLIED MATERIALS Full time

    Description Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a...

  • Certified Pharmacy Technician

    3 weeks ago

    PORTLAND, United States A-Line Staffing Solutions Full time

    A-Line Staffing is now hiring a Certified Pharmacy Technician in Portland, ME! The Certified Pharmacy Technician would be working for a Fortune 500 Company and has career growth potential. See additional details below. Certified Pharmacy Technician Highlights The pay for this position is $19.00 per hour. Monday - Friday, 9:00am - 5:30pm, 11:00am - 7:30pm...

  • Tier 3 Customer Support Representative

    7 days ago

    Portland, United States CONSONUS PHARMACY SERVICES Full time

    Troubleshoot electronic health record (EHR) issues and provide guidance to pharmacy staff and customers on navigating the system Maintain logs of reported issues and resolutions to ensure timely follow-up and prevent recurring problems Assist in deve Representative, Pharmacy Technician, Support, Customer, Technical Support, Retail, Healthcare

  • Certified Pharmacy Technician

    16 hours ago

    Portland, United States A-Line Staffing Solutions Full time

    A-Line Staffing is now hiring a Certified Pharmacy Technician in Portland, ME! The Certified Pharmacy Technician would be working for a Fortune 500 Company and has career growth potential. See additional details below.Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.Certified Pharmacy...

  • BAC - Customer Service and Operations Support

    3 weeks ago

    Portland, United States Sprague Pest Solutions Full time

    Job Type Full-time Description Do you get excited about great customer service, solving problems, and unlimited learning? If you also appreciate a supportive team culture, variety in your work, and making a positive difference while making a living, then you should join the Sprague family as a Branch Administrative Coordinator. The Branch Administrative...

  • BAC - Customer Service and Operations Support

    4 weeks ago

    Portland, United States Sprague Pest Solutions Full time

    Job DescriptionJob DescriptionDescription:Do you get excited about great customer service, solving problems, and unlimited learning? If you also appreciate a supportive team culture, variety in your work, and making a positive difference while making a living, then you should join the Sprague family as a Branch Administrative Coordinator.The Branch...

  • BAC - Customer Service and Operations Support

    4 weeks ago

    Portland, United States Sprague Pest Solutions Full time

    Description:Do you get excited about great customer service, solving problems, and unlimited learning? If you also appreciate a supportive team culture, variety in your work, and making a positive difference while making a living, then you should join the Sprague family as a Branch Administrative Coordinator.The Branch Administrative Coordinator's primary...

  • Certified Pharmacy Technician

    3 weeks ago

    Portland, United States A-Line Staffing Full time

    A-Line Staffing is now hiring a _*Certified*_ _*Pharmacy Technician in*_ _*Portland, ME! *_The Certified Pharmacy Technician would be working for a Fortune 500 Company and has career growth potential. See additional details below.*Certified Pharmacy Technician Highlights** The pay for this position is $19.00 per hour.* Monday - Friday, 9:00am - 5:30pm,...

  • Lead Pharmacy Technician

    2 weeks ago

    Portland, United States PharMerica Full time

    Our Company:PharMericaOverview:Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacy environment. Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for...

  • BAC - Customer Service and Operations Support

    4 weeks ago

    Portland, United States Sprague Pest Solutions Full time

    Job DescriptionJob DescriptionDo you get excited about great customer service, solving problems, and unlimited learning? If you also appreciate a supportive team culture, variety in your work, and making a positive difference while making a living, then you should join the Sprague family as a Branch Administrative Coordinator.The Branch Administrative...

  • Customer Support

    1 month ago

    Portland, United States BCforward Full time

    BCforward is currently seeking a highly motivated Customer Returns support Job for an opportunity in Milwaukie, OR location!Position Title: Customer Returns supportLocation: Milwaukie, ORAnticipated Start Date: ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected...

  • Pharmacy Technician Associate

    4 weeks ago

    Portland, Oregon, United States Providence Health & Service Full time

    About the Role:The Acute Care Pharmacy Technician I performs various duties related to the filling and dispensing of medications from the pharmacy to the nursing units and other departments in a prompt and accurate manner.Responsibilities include filling and dispensing oral and IV medications, triaging patient orders, and maintaining the integrity of the...