Senior Clinical Secretary
3 days ago
The Occupational & Environmental Health team is seeking a Senior Clinical Secretary to join the team We are a team who is passionate, creative, determined, and has a can-do mindset.
The Senior Clinical Secretary would perform independent standard administrative support, advanced and confidential secretarial work, in addition to a wide range of customer service-related duties. The Senior Clinical Secretary schedules patients/employees/persons-of-interest/volunteers for various types of Occupational and Environmental visits, and manages multiple calendars. They design, analyze and coordinate master and other schedules. They serve as a resource to patients and staff members, participate in special projects and work on efficiencies with the administrative team on office/administrative processes and procedures. They have a close working relationship with the Manager, administrative staff, and clinical team.
If you have a demonstrated experience as an effective collaborator and problem solver, we encourage you to apply.
This is a great opportunity for someone who:
- Wants to do work that makes an impact
- Cares about their team-members and fellow employees
- Is organized and understand that many small details add up
- Emphasizes quality in all the work you do, and knows that the customer experience matters
- Builds trust and rapport through every interaction
- Thrives in a fast-paces environment that requires flexibility, initiative, adaptability, and communication skills
- Has no problem rolling up their sleeves and working hard - no job too big, no job too small
- Is resourceful and likes finding a way to move things forward
- Is comfortable with change - or at least comfortable being uncomfortable....our work is constantly evolving and that means you need to be too
- Is found to be a dependable and reliable team player
Responsibilities
As part of the Dartmouth Hitchcock Occupational Medicine team, the Sr Clinical Secretary's responsibilities include:
- Answers telephone, screens and directs calls, gives directions, and takes messages.
- Schedules patients, manages calendars, schedules ancillaries, and rotaries, and coordinates scheduling.
- Screens and assesses relative priorities of correspondence, inquiries, and projects, organizes systems of distribution, and reviews these items to ensure proper flow through the office.
- Performs file/record management functions, prepares/constructs charts/department patient records, obtains new medical record numbers, and reviews billing sheets.
- Completes and processes a variety of reports, forms, referrals, etc.
- Obtains authorizations and pre-certifications.
- Creates forms and spreadsheets.
- Takes minutes for meetings.
- Develops and maintains administrative office procedures and systems including filing systems, scheduling, drafting and document processing systems, and distribution/routing systems.
- May conduct on-the-job training for new staff members and give input into performance appraisals.
- May direct the work of other employees, work-study students, floats, temps, volunteers, and others.
- Performs other duties as required or assigned.
Qualifications
- High School diploma with 3 years of administrative support experience or the equivalent required.
- Proven experience working with the public required.
- Knowledge of medical terminology may be required.
- Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
- Excellent communication and interpersonal skills required.
- Previous experience working in a medical setting preferred.
- None
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