IT Network Operations Technician

4 weeks ago


Bowie, United States Leidos Full time

Description

Leidos Defense Systems is currently seeking an IT Network Operations Technician to work in our Bowie, MD office.

The candidate for this role will be responsible for managing, maintaining, and troubleshooting a complex multi-platform, multi-site network infrastructure. This includes daily system administration, monitoring, and providing support for hardware and software incidents affecting local users.

Responsibilities:

  • Performing daily system administration and O&M support activities in support of a complex network environment
  • Monitoring infrastructure systems, applications, and processes to ensure timely issue resolution
  • Providing technical assistance and maintaining good inter-departmental relations
  • Communicating with users and publishing system outage status
  • Executing processes for managing information assurance vulnerability alerts (IAVAs) and system security scanning
  • Participating in the creation and maintenance of documentation for incident resolution
  • Providing support for implementing IT enhancements and project work
  • Handling IT Help Desk calls and emails, ensuring timely and professional interactions
  • Utilizing enterprise monitoring solutions to identify and address alarms triggered against the environments

Basic Qualifications:

  • BS degree and 8 - 12 years of relevant experience
  • Technical experience configuring, troubleshooting, and monitoring IT software programs and complex equipment/systems
  • Experience with DISA STIGS, IT system optimization, monitoring, and technical troubleshooting
  • Capability of responding quickly to customer inquiries and working independently or within a team

Certifications:

  • VMWare Certified Professional (VCP)

Candidate must be a US Citizen and possess (and be able to maintain) a Final Secret Clearance.



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