Technical Representative

4 weeks ago

Melbourne, United States Dassault Aviation Full time
SOAR WITH US

Dassault Falcon Jet proudly provides competitive pay, quality benefits and programs that support your career advancement and personal development.

Our benefits are designed to support you and your family's health and wellbeing, help you secure a strong financial future and empower you to be successful in all aspects of your work and life.

We are committedto finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us

Job Summary

Answers technical questions received by Falcon Jet operators concerning operations of the Falcon Jet Aircraft and provides multi-faceted support for any and all AOG issues.

Responsibilities

  • Record and complete all customer phone contacts within the prescribed database and in accordance with Department Guidelines
    Be familiar with and execute the entire AOG Response process consistently as described in ISO documentation and department guidance
    Be familiar with the role of the AOG Response Coordinator, and fill in when and if necessary
    Coordinate with Worldwide Technical Front Line team to resolve issues in a timely manner
    Troubleshoot, analyze and recommend corrective action for aircraft discrepancies when requested, within the established response time goals
    Review technical material and/or manuals to make recommendations when necessary for revisions
    Suggest methods on product improvement in a manner designed to promote safety, aircraft performance or reduced cost of operation
    Assist customer in obtaining necessary parts from our Spares to satisfy technical needs
    Submit owner information changes if advised
    Be familiar with various electronic media for maintenance manuals, CATIA applications and research tools
    Attend Worldwide Front Line meetings annually as prescribed by Operations Manager
    Other duties as assigned
Required Qualifications
  • Two-year college education in aeronautical maintenance engineering or 2 years formal A&P classroom training or equivalent
  • Minimum two (2) years of work experience on or with Falcon Jet aircraft systems, i.e., avionics, engines or equivalent to those installed on Falcon Jet aircraft
  • Good computer and telephone communication skills
  • Some travel may be required
  • Pilots license is a plus
Additional Desired Qualifications
  • Inspection Authorization is desired
  • Avionics background is desired
  • Knowledge of French language is desired

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