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Senior Business Strategy Manager

1 month ago

Oakbrook Terrace, United States Fay Financial Full time

The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers refinancing for existing mortgages.

Fay Financial is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals.

Fay Cares
While others in our industry focus on collecting money—or else—we take a kinder, more humane approach when homeowners fall short, explains CEO Ed Fay. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes.

TheFay-Constructive Foundationwas established to fulfill the philanthropic mission of Fay Financial employees to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

Come join us on our journey to serve our customers and be the leader in our industry We are currently looking for a Senior Business Strategy Manager to join our team

TheSenior Business Strategy Manager is responsible for supporting the company or business unit that they are aligned to in the planning, support, and/or execution of projects and strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements, and strengthening controls. The Senior Business Strategy Manager will also proactively define recommended process and technology enhancements and solutions, and present them for consideration. The role also supports any designated activities required to define and track SLAs, KPIs, and performance metrics for the businesses and functions they are aligned to. This role will report to the Chief Administrative Officer.

What you will do for Fay:

  • Develop domain knowledge of Fay’s business to include an understanding of short-term and long-term goals
  • Maintain broad influence through ongoing development of relationships across the organization
  • Ensure compliance with Fay’s policies, processes, and practices
  • Role model ethical standards, professionalism, and code of conduct
  • Perform tasks and responsibilities of the Product Owner role as defined in the Fay Project Methodology for PMO-based projects, for the assigned Fay company or business unit
  • Perform certain project management functions for non-PMO projects or PMO Tier 2 or 3 projects that do not require a PMO Project Manager
  • Regular interaction with business unit staff, Executive Management, SSO management, and key internal partners
  • Support implementation of business strategies and solutions
  • Maintain the strategic plan, playbook, and any required roadmaps for all initiatives within the aligned Fay company or business unit
  • Support leadership in coordinating with Exam Management and Compliance on regulatory and internal audits and exams
  • Support development and delivery of any required periodic or adhoc reporting, and analytics or executive summaries of such material
  • Support any time studies or process reviews required to define SLAs, KPIs and performance standards for personnel
  • Perform other duties and responsibilities as assigned
What you will bring to Fay:
  • Bachelor’s degree or commensurate experience required; High school diploma/GED required
  • 5+ years in mortgage industry based roles
  • Project management and process implementation experience
  • Experience researching and adapting best practices to align with business and strategic needs
  • Experience with residential mortgage, commercial mortgage, insurance, and other financial services products
  • Above average knowledge of Microsoft Office products (Visio, Excel, Word, and PowerPoint)
  • Prior experience working in the mortgage or finance industry with specific operational knowledge in key areas encompassed within the business or department they are aligned to (mortgage servicing, originations, insurance, etc.)
  • Comprehensive knowledge of project and product management lifecycles, including gathering and prioritizing business requirements and product vision
  • The ability to independently drive implementation and integration of key initiatives and improvements within the Servicing, Financial Services, Shared Services, or Property Services divisions they support
  • Ability to understand and document processes, and have a high level of problem-solving, process improvement, and project management skills
  • Extensive experience in the mortgage and financial services industry
  • Effective verbal and written communication skills with the ability to tailor them to all audiences within the organization
  • Proven analytical and organizational skills


Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.