Supervisor - Guest Relations
3 weeks ago
Job Summary:
Our company is looking for a skilled and experienced Supervisor to assist in managing the daily operations of our Guest Relations department, which includes the Front Desk, Call Center, and Concierge services. The successful candidate will play an integral role in supporting our high standards of guest service and team culture.
Responsibilities:
- Provide hands-on support at all desks as necessary, including assisting with guest check-ins/outs, resolving guest issues and complaints, handling reservations, and conducting department audits.
- Assist in training and coaching team members to ensure consistent, high-quality service delivery.
- Act as a liaison between guests and management to ensure prompt attention and resolution of concerns or complaints.
- Monitor department metrics and provide regular reporting to management.
- Foster a positive team environment by promoting open communication and addressing employee concerns.
- Collaborate with other departments to ensure a seamless guest experience.
- Maintain a flexible schedule, including working overnights as necessary.
- Perform any other duties as assigned.
Qualifications:
- At least 1 year of experience in a supervisory or managerial position in the hospitality industry, preferably in Front Office operations.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, employees, and management.
- Strong organizational skills, with the ability to manage multiple priorities and tasks simultaneously.
- Demonstrated ability to lead and motivate a team to meet department goals.
- Ability to remain calm and composed under pressure.
- Passion for delivering exceptional guest service.
-
Supervisor - Guest Relations
3 weeks ago
Palm Beach, United States The Breakers Full timeJob Summary: Our company is looking for a skilled and experienced Supervisor to assist in managing the daily operations of our Guest Relations department, which includes the Front Desk, Call Center, and Concierge services. The successful candidate will play an integral role in supporting our high standards of guest service and team culture. Responsibilities:...
-
Coordinator - Guest Relations
3 weeks ago
Palm Beach, United States The Breakers Palm Beach Inc Full timeJob Summary: The Guest Relations department at The Breakers is seeking a talented and dedicated individual to join our team as a Coordinator. This role combines the responsibilities of the Front Desk, Concierge, and Call Center to provide exceptional guest service. As a Guest Relations Coordinator, you will have the opportunity to gain invaluable experience...
-
Guest Service Supervisor
3 hours ago
Manhattan Beach, United States The Belamar Hotel Full timeWe are looking for a **Guest Service Supervisor** to join our team at **The Belamar, a Tapestry Collection by Hilton**! This job position will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Our Guest Service Supervisors are positive, professional, hands-on team members that excel at providing outstanding guest...
-
Guest Relations Manager
5 days ago
Miami Beach, United States Marriott Full timeJob DescriptionJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process....
-
Guest Service Supervisor
4 days ago
Manhattan Beach, United States Pacifica Hotel Company Full timeWe are looking for a Guest Service Supervisor to join our team at The Belamar, a Tapestry Collection by Hilton! This job position will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Our Guest Service Supervisors are positive, professional, hands-on team members that excel at providing outstanding guest...
-
Guest Services Supervisor
1 week ago
Alys Beach, United States EBSCO Industries Full timeAlys Beach is seeking a Guest Services Supervisor to support our growing operations. The candidate will assist the Director of Owner and Guest Services and Guest Services Manager in supervising and supporting the Rental and possibly Amenity Access pr Guest Service, Guest Services Supervisor, Supervisor, Property Management, Operations, Guest, Manufacturing,...
-
Guest Service Supervisor
5 days ago
Manhattan Beach, United States Pacifica Hotels Full timeWe are looking for a Guest Service Supervisor to join our team at The Belamar, a Tapestry Collection by Hilton ! This job position will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Our Guest Service Supervisors are positive, professional, hands-on team members that excel at providing outstanding guest...
-
Guest Service Supervisor
3 weeks ago
Manhattan Beach, United States Pacifica Hotel Company Full timeWe are looking for a Guest Service Supervisor to join our team at The Belamar, a Tapestry Collection by Hilton! This job position will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Our Guest Service Superv Guest Service, Supervisor, Guest, Service, Operations, Reservations, Retail
-
Guest Services Supervisor
3 weeks ago
Miami Beach, United States Loews Hotel & Resorts Full timeOversees the safe and efficient flow of traffic at the Hotel entrance area. Ensures that courteous, prompt and consistent luggage assistance is provided to guests in accordance with all Loews Hotels Star Service standards. Completely familiar with al Guest Services Supervisor, Guest Service, Supervisor, Hotel, Bell Staff
-
Guest Relations Agent
3 weeks ago
West Palm Beach, United States Brightline Full timeCompany: At Brightline, we believe in creating meaningful connections through exceptional experiences. We're creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you're optimistic, forward-thinking, and interested in shaping the future of travel with us, we'd love to hear from you. Your...
-
Guest Relations Agent
3 weeks ago
West Palm Beach, United States Brightline Holdings, LLC Full timeCompany: At Brightline, we believe in creating meaningful connections through exceptional experiences. We're creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you're optimistic, Relations, Agent, Guest, Transportation, Business Services, Travel
-
Guest Relations Manager
4 days ago
Bal Harbour - Miami Beach, United States The St. Regis Bal Harbour Resort Full timeJob Number 24066478Job Category Rooms & Guest Services OperationsLocation The St. Regis Bal Harbour Resort, 9703 Collins Avenue, Bal Harbour, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a...
-
PT Guest Services Supervisor
1 week ago
Folly Beach, United States Avocet Hospitality Group Full timeJob DescriptionJob DescriptionJOB TITLE: GUEST SERVICE SUPERVISORDEPARTMENT: GUEST SERVICESLOCATION: TIDES FOLLY BEACHREPORTS TO: GUEST SERVICE MANAGER, AGM,GMPOSITION SUMMARY:As the Guest Service Supervisor, you will be the primary point of contact for customers. You will maintain relations and work towards enhancing their experience with our company. This...
-
Supervisor - Guest Services
1 week ago
Myrtle Beach, United States The Caravelle Resort Full timeThe guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues. As a supervisor, they must ensure that all forms and documents/printing going are accurate at all times and approved...
-
Supervisor - Guest Services
1 week ago
Myrtle Beach, South Carolina, United States The Caravelle Resort Full timeThe guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues. As a supervisor, they must ensure that all forms and documents/printing going are accurate at all times and approved...
-
Valet Supervisor
4 days ago
Myrtle Beach, United States Evolution Parking & Guest Services Full timeJob DescriptionJob DescriptionAbout Evolution Parking & Guest ServicesEvolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at...
-
Guest Services Supervisor
3 weeks ago
Daytona Beach, United States Bluegreen Vacations - Bluegreen Corporation Full timeDaytona Seabreeze resort, located in Daytona Beach, FL, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately! Compensation: Dependent upon experience Schedule: Full-Time, morning shift, weekends required. Address: 3125 S Atla Supervisor, Guest Service, Front Desk, Hospitality, Hotel
-
Guest Relations/Reservations Manager
1 month ago
Santa Rosa Beach, United States Benchmark Management Full timeJob DescriptionJob DescriptionDescription:Position Overview:Benchmark Management is seeking a dynamic and customer-focused individual to join our team as a Guest Relations Manager. The Guest Relations Manager will play a pivotal role in ensuring that our guests have unforgettable experiences during their stays, driving customer satisfaction and loyalty.Key...
-
Guest Experience Lead>
3 weeks ago
Palm Beach Gardens, United States Lululemon athletica Full timelululemon athletica - The Gardens [Department Manager] As a Guest Experience Lead at lululemon athletica, you'll: Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests; Be responsible for ensuring all guests (i.e., customers) receive a quality in-store experience; Continuously...
-
Guest Experience Lead>
15 hours ago
West Palm Beach, United States Lululemon athletica Full timelululemon athletica - CityPlace [Department Manager] As a Guest Experience Lead at lululemon athletica, you'll: Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests; Be responsible for ensuring all guests (i.e., customers) receive a quality in-store experience; Continuously...