Coordinator - Guest Relations

1 month ago


Palm Beach, United States The Breakers Palm Beach Inc Full time

Job Summary:

The Guest Relations department at The Breakers is seeking a talented and dedicated individual to join our team as a Coordinator. This role combines the responsibilities of the Front Desk, Concierge, and Call Center to provide exceptional guest service. As a Guest Relations Coordinator, you will have the opportunity to gain invaluable experience in the hospitality industry while delivering impactful and memorable service to our guests.

Qualifications:

* Strong organizational skills and attention to detail are essential for success in this role.
* Proficiency in computer systems and software is required.
* Excellent written and verbal communication skills are necessary for effectively engaging with guests.
* A proactive and self-motivated mindset is essential for self-development and growth.
* The ability to work in a fast-paced environment and prioritize multiple tasks is crucial.
* A flexible schedule, including availability on holidays and weekends, is required.

Responsibilities:

* Serve as the main point of contact for guests, providing exceptional service and assisting with inquiries and requests.
* Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
* Coordinate guest transportation, dinner reservations, and other concierge services.
* Respond to phone calls and emails in a professional and timely manner.
* Maintain accurate guest records in the computer system.
* Handle guest complaints and ensure appropriate follow-up and resolution.
* Collaborate with other departments to ensure seamless guest experiences.
* Stay up-to-date with local attractions, events, and services to provide recommendations to guests.



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