Guest Relations Agent

1 month ago

West Palm Beach, United States Brightline Full time

Company:

At Brightline, we believe in creating meaningful connections through exceptional experiences. We're creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you're optimistic, forward-thinking, and interested in shaping the future of travel with us, we'd love to hear from you.

Your Purpose:

You will be the face of Brightline Trains as guests enter our ticketing area. While suggesting services and products, upselling tickets, and answering questions, you will help our guests know they have made the right decision to travel with Brightline - before they have even sat in one of our oversized leather train seats

If you're a people-person looking for a role where you'll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity

Your Role:

* Guest Empathy: You play a key role in creating a welcoming environment for our guests, anticipating and helping them navigate the various needs they may have before boarding or after arriving.
* Problem Solving: With your in-depth knowledge of product, you will handle ticket and reservation inquiries; help guests with questions regarding booking and travel policy, fare structure and special needs services, such as but not limited to, wheelchair assistance.
* Computer Literacy: You are comfortable navigating across various computer applications to help our guests

We are a new business model - agile and evolving. This job description isn't' meant to be a complete list of your qualifications or all the things you do.

You:

* You have minimum one (1) year of experience in high-traffic and related fields, such as hospitality, guest services, or transportation.
* You are able to work flexible shifts including day, night, weekend and/or holidays, and overtime hours (based on business demands).
* You love working with people, staying upbeat and positive for hours on end (including in stressful times), and skillfully adapting your communication style to fit a diverse group of people.
* You have sound judgment while thinking and acting independently.
* Standing, walking, being on your feet all day, and being physically active for entire shifts, are something you embrace.
* You have the ability to lift/carry various sizes and weights of baggage short distances and push a wheelchair occasionally.
* You are a minimum of 18 years old.
* The ability to speak multiple languages is not required, but a PLUS.

Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida and Nevada. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately-funded rapid rail service in the country.

Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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