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Service Desk- Onsite
4 months ago
About the group:
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
EEO Statement & AccommodationsCognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Role: Service DeskLocation: Houston, USA.
Required Qualifications:We are seeking an Infra. Technology Specialistwith demonstrated ability skilled in IT Service Management and ITIL frameworks. This role involves improving our IT infrastructure ensuring efficient service delivery and management in alignment with ITIL standards. The ideal candidate will supply to the optimization of our IT operations playing a key role in the continuous improvement of our service management practices.
- Works in a Help Desk environment to take incoming technical calls from internal users. Primarily monitors and manages incoming phone calls as well as email chat ticketing queues and other means of service requests. Records all customer service requests into the ticketing system documents all incoming requests identifies and reports repeat problems and trends to management actively details knowledge base procedures.
- Actively uses appropriate tools and resources for tackle and diagnosis. Participates in on-call support cycle to ensure appropriate coverage for customer support. Continually develops an understanding of outstanding help desk and end-user support concepts and standard processes and incorporates this knowledge into the performance of assigned duties. Actively participates in training and developing new team members to encourage system knowledge and experience.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.
