Telecom and Information Systems Technician

Salary: $28.02 - $37.55 Hourly

Location : Oregon Convention Center, OR

Job Type: Full Time

Job Number: 2024-8250-OCC-G

Department: Oregon Convention Center - OCC

Opening Date: 06/27/2024

Closing Date: Continuous

Position Summary

This recruitment has been re-opened as continuous. Please understand that this recruitment can close at any time. If you're interested in this opportunity please submit your application as soon as possible.

Hello, we're Metro Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

The Oregon Convention Center is one of the largest convention facilities in the Pacific Northwest, attracting out-of-town visitors to national conventions, tradeshows and meetings, and local people to special events. The convention center's roughly 160 employees host more than 1 million visitors each year.

The Oregon Convention Center (OCC) is looking for a Telecom and Information Systems Technician to provide and maintain telecommunications system and networking services for Oregon Convention Center (OCC) and its events, clients, and exhibitors. The primary function of OCC is to generate local revenue by hosting conventions.

An employee in this position provides planning, installation, configuration, maintenance, and support of services across multiple infrastructures for events, working closely with other departments, clients, and contractors to coordinate provided services. Systems supported and maintained include LAN infrastructure, routers, low voltage & fiber optic wiring, radio communication systems, lighting system, WiFi, servers, phone system, digital signage, and point-of-sale.

The Telecom and Information Systems Technician works with other departments to support other systems including fire alarm, IP surveillance system, access control, HVAC systems, and parking management infrastructure. The Telecom and Information Systems Technician also assists Metro IT in providing infrastructure and end-user support for agency network and phone systems within OCC.

As the Telecom and Information Systems Technician you will

• Coordinate, install, maintain, repair, and remove telecom, Internet, and networking services for events.
• Provide front line customer support for technology services to clients, exhibitors, and attendees.
• Troubleshoot and provide resolutions to network-related issues.
• Configure network settings & equipment including WiFi networks, switches, and routers.
• Coordinate activities with clients, exhibitors, vendors, contractors, and other departments for event production.
• Assists other departments with event installations and support.
• Monitor and track telecom and information systems activity and revenue; reconcile and close related work orders.
• Maintain operation and inventory of service providing materials and equipment, and make recommendations for replacement.
• Install, configure, and maintain LAN infrastructure, routers, low voltage & fiber optic wiring, radio communication systems, WiFi, servers, digital signage, and point-of-sale infrastructure.
• Support other systems including fire alarm, IP surveillance system, access control, lighting system, HVAC systems, VoIP (voice over IP) phone system, and parking management infrastructure.
• Install and maintain low voltage and fiber optic wiring for all network-dependent systems in facility.
• Perform software upgrades to network equipment at regular intervals or as needed.
• Assist Metro IT as needed with agency network installations, upgrades, and support.
• Provide technical support for Metro Help Desk and Systems Administrators.
• Assist in implementation and oversight of telecom and network infrastructure related projects, including capital projects.
• Provide guidance to and oversee the work of vendors and contractors.
• Maintain, troubleshoot, repair, and monitor inventory for facility two-way radio system.
• Coordinate directly with vendor and manufacturer support teams for all equipment and software deployed by Technology department.
• Ensures all applicable work is entered into the Electrical Master Permit Program

Attributes for success

• Proficient in methods and materials of telecommunications systems equipment and operation
• Knowledge of principles and techniques used in maintenance and repair of networks and telephone systems and related equipment
• Knowledge of basic physical network design and maintenance, including LAN, WAN, and related cabling
• Ability to provide quality customer service to clients with a wide variety of technical skills
• Ability to interpret written instructions, drawings, and/or diagrams
• Ability to prioritize and multi-task; must be organized and flexible to change course of work/projects as circumstances dictate
• Proficient in troubleshooting difficult technical problems, and using logic to resolve issues
• Establish and maintain cooperative working relationships with all persons contacted in the course of work
• Communicate clearly and concisely, both orally and in writing
• Work effectively with information management systems, and adapt quickly to system changes and updates
• Ability to coordinate and guide the work of others, if needed
• Ability to perform (with or without reasonable accommodation) the physical demands in the work environment and operate the tools and equipment.

DIVERSITY AND INCLUSION
At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro's goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

TO QUALIFY
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications

• High School Diploma or GED, and
• A minimum of two (2) years of experience in installation, maintenance, and repair of telecommunications systems, or
• Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.
• Current and valid Oregon State Limited Energy Electrical License Class B (LEB); LEA preferred
• Ability to work various hours including weekends, evenings, and holidays

If this statement is true for you, then you may be ineligible to apply
If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.

Like to have qualifications
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider them when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

• Current driver's license and driving record sufficient to be insured by Metro insurance carrier
• Certified Network Administrator (CNA)
• Other related network certifications
• Experience with Ungerboeck software platform is preferred

SCREENING AND EVALUATION
The application packet: The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed online application OR resume

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Testing/assessments (if applicable)
• Reference check
• Background, driving records check for finalist candidate (if applicable)

COMPENSATION, BENEFITS AND REPRESENTATON
The full-salary range for this position is step # 1, $28.02 per hour to step # 7, $37.55 per hour. However, unless a candidate's qualifications justify, based on the requirements and Metro's internal equity review process, the appointment will likely be made between step # 1, $28.02 per hour to step # 7, $37.55 per hour.

This position is eligible for overtime and is non-represented. It is classified as a

Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.

Questions?

Talent Acquisition Specialist: Lamarkus Gilliard
Email:
Additional Information

Equal employment opportunity
All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Accommodation
Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.

Veterans' preference
Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Hybrid Telework
Positions designated as "hybrid telework," meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations.

Pay equity at Metro
No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do.Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Online applications
Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.

How to Apply
For tips on how to apply and more information on what the application process looks like, visit Metro's page.

Government Jobs
For assistance with your account or to reset your password please visit GovernmentJobs page.

As part of the Metro family, you play a vital role in serving the people of the greater Portland region.

Family members, including eligible spouses, domestic partners, and children, are covered under most of our benefits programs. Benefits vary depending on position and full-time, part-time, and variable hour status.

This is a budgeted, regular status position with a full-time schedule. The position is eligible for these benefits:

• Medical, dental and vision health insurance
• Paid sick leave
• Paid vacation, holiday, and other leave
• Paid parental leave
• Full contribution to Oregon PERS retirement
• No-cost TriMet Hop Pass
• Employee Assistance Program
• Training opportunities
• Flexible schedules depending on position and department
• Hybrid/Telework living in Oregon /Washington depending on position and department

Metro also offers a variety of perks for all employees, including free admission to the Oregon Zoo (including ZooLights), Oxbow and Blue Lake Regional Parks, membership discount at Lloyd Athletic Club, credit union eligibility and more. Employees also receive access to financial wellness and legal consultation services, as well as first-time home buying and ownership counseling.

Some positions are represented by a union and have additional benefits.

01

Do you have a valid Driver's License?

• Yes
• No

02

This position requires an Oregon Limited Energy Technician-Class A (LEA) or Class B (LEB) license. Do you have an LEA or LEB license?

• LEA
• LEB
• None

03

Are you or are you willing to become, CPR and First Aid certified?

• Yes
• No

04

Do you have the ability to work a variety of shifts including evenings, weekends and holidays when required?

• Yes
• No

05

This position requires direct customer interaction through setup, production, and removal of events. How many years of experience do you have providing direct customer service?

• Less than one yea
• One to two years
• Two to three years
• Three or more years
• No experience

06

How many years of experience do you have installing, maintaining, operating network devices? (i.e. switches, routers, WAPs, etc.)

• Less than one year
• One to two years
• Two to three years
• Three or more years
• No experience

07

How many years of experience do you have troubleshooting network/Internet connectivity for end user devices?

• Less than one year
• One to two years
• Two to three years
• Three or more years
• No experience

08

How many years of experience do you have maintaining structured cabling networks for data and communications? (i.e.: installing, terminating, troubleshooting twisted pair wiring, etc.)

• Less than one year
• One to two years
• Two to three years
• Three or more years
• No Experience

09

How many years of experience do you have installing and maintaining VoIP phone systems and associated devices?

• Less than one year
• One to two years
• Two to three years
• Three or more years
• No experience

10

How many years of experience do you have operating and maintaining networks using network management software platforms

• Less than one year
• One to two years
• Two to three years
• Three or more years
• No experience

11

How many years of experience do you have configuring and troubleshooting Layer 2 and Layer 3 networks?

• Less than one year
• One to two years
• Two to three years
• Three or more years
• No experience

Required Question

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