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Network Telecom Engineer VOIP

2 months ago

new york city, United States World Wide Technology Full time

This job is part of WWT’s Strategic Resourcing services. The candidate will support a WWT customer and be employed by one of WWT’s preferred partners.


Why WWT?


At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.


WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row


Telecom Engineer

Location: New York 11370

Duration: 6 Months (May extend)

Hours: 35 hours a week /7-hour days

Job Summary Responsibilities:

  • Strategic Partnership: Collaborate closely with the Telecom Director to develop and execute the telecom strategy.
  • Operational Leadership: Assume full responsibility for telecom operations in the Director's absence.
  • Technical Expertise: Serve as a subject matter expert in Cisco Call Manager, Cisco Unified Communications, and related technologies.
  • System Administration: Oversee telecom systems' administration, maintenance, and optimization to ensure maximum uptime and performance.
  • Project Management: Lead telecom-related projects, including planning, execution, and implementation.
  • Team Management: Mentor and develop a high-performing telecom team.
  • Vendor Management: Build and maintain strong relationships with telecom vendors and service providers.
  • Cost Management: Develop and implement cost-effective telecom solutions.
  • Problem Resolution: Troubleshoot and resolve complex telecom issues.
  • Compliance: Ensure adherence to industry regulations and compliance standards.
  • On-Site Operations: Manage telecom operations at Rikers Island's Main Communications building.
  • Fieldwork: Occasionally visit jail facilities on Rikers Island to address telecom-related issues.


Qualifications:

  • Proven track record in telecom consulting with a minimum of 5 years of experience.
  • Advanced knowledge of Cisco Call Manager, Cisco Unified Communications, and other relevant telecom technologies.
  • Strong project management skills with the ability to deliver projects on time and within budget.
  • Excellent communication and interpersonal skills.
  • Ability to think strategically and solve complex problems.
  • Strong leadership and team management skills.
  • Bachelor's degree in telecommunications, computer science, or a related field preferred.
  • Ability to work in a challenging and secure environment.


Desired Skills:

  • Experience with [other relevant telecom technologies, e.g., VoIP, SIP, Unified Messaging]
  • Industry certifications (e.g., CCNP Voice, CCIE Collaboration)
  • Experience in cloud-based telecommunication solutions
  • Knowledge of network infrastructure and security best practices.
  • This is a critical role requiring a highly skilled telecom professional to lead the Forerunner to Cisco VoIP migration while providing ongoing strategic support and operational leadership for the telecom function, including on-site management at Rikers Island and occasional visits to jail facilities.