Director of Operations- Beach Properties of Hilton Head
2 weeks ago
Must be local to or willing to relocate to the Hilton Head, South Carolina area.
Strategic Planning and Implementation:
- Develop and implement operational strategies that align with the company's strategic goals.
- Collaborate with senior management to set operational objectives and priorities.
- Monitor industry trends and market conditions to make informed recommendations for operational improvements.
- Identify and implement best practices and innovative solutions to enhance operational performance.
- Improve revenue production.
- Budget - Develop, implement, and administer expense and quality controls.
- Ensure operational excellence and total quality management.
- Improve homeowner satisfaction (as measured by Homeowner retention).
- Improve guest satisfaction (as measured by guest feedback and reviews).
- Ensure tools, systems and standards are optimized for greater efficiency and to deliver the highest quality guest and homeowner services.
- Coordinate sales and marketing to grow reservations and new property acquisition.
- Establish and achieve goals for monthly, quarterly and annual sales in reservations and continued growth in homeowner acquisition vs prior year.
- Oversees Website Effectiveness, SEO, Adwords, Third-Party Distribution Management.
- Develop and execute marketing strategies to promote vacation rentals and attract potential guests.
- Coordinate sales and marketing by working with the Marketing team to develop and execute marketing strategies to attract potential guests and new property acquisitions.
- Analyze market trends and competitor activities to adjust marketing strategies and pricing.
- Establish and achieve goals for monthly, quarterly, and annual sales in reservations and continued growth in homeowner acquisition vs prior year.
- Actively champion results-oriented ethos of "fast, friendly, flexible, fun, financially sound, family-spirited" company values.
- Build a team environment and generate efficiency and cross-communication.
- Recruit, train, and mentor operational staff, fostering a positive and productive work environment.
- Coaching, training, mentoring, inspiring, developing managers, directors and team members to promote a culture of continuous improvement and professional development.
- Work with leadership team to ensure effective government relations via compliance with municipal ordinances.
- Increase employee productivity through scheduling optimization and training
- Ensure all operations comply with company policies, industry regulations, and legal requirements.
- Identify potential risks and develop strategies to mitigate them.
- Results-oriented
- Exceptional leadership, development and coaching skills
- Entrepreneurial minded
- Extraordinary attention to detail with great observational skills
- Data-driven decision-making and analysis
- Ability to analyze, segment, and make actionable customer data
- Highly flexible in creating solutions
- Strong interpersonal skills and conflict resolution ability
- Ability to be decisive when guiding and directing associates
- Ensures a marketing and customer-focus for sales and homeowner services
- Reviews revenue performance and improves interactions with a consistent sales/marketing process
- Thrives in fast-paced high-volume environment.
- Must be able to work weekends and holidays based on business needs.
- 4 years management experience in hospitality/vacation rental preferred
- Understanding and knowledge of the following:
- Social media, sales and marketing techniques (and track record)
- Web analytics
- Google Analytics
- SEO best practices
- direct marketing
- Multiple Platform Computer Excellence
- Mastery of MS Word, Excel, keyboard skills
- Excellent written and verbal communication skills
- Express or exchange ideas by means of the spoken word via email and verbally.
- Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Not substantially exposed to adverse environmental conditions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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