Call Center

1 month ago


Brandon, United States Suncoast Community Health Centers Full time
POSITION TITLE: CALL CENTER REPRESENTATIVE FLSA: NON-EXEMPT

REQUIRED EDUCATION, SKILLS, AND ABILITIES:

  • High School Diploma / GED.
  • At least 1-year customer service experience preferred
  • Self-motivated and positive attitude
  • Good communication skills both verbal and written
  • Computer literate
  • Bilingual (English/Spanish) preferred

PRINCIPAL DUTIES:

  • Give appointments by phone and update/enter patient demographics
  • Cancel and reschedule booked appointments.
  • Place outbound calls to no-show patients for a new appointment.
  • Resolve issues on eMessenger; failed call report.
  • Process all patient transfer requests
  • Provide general information to patients regarding services, insurances accepted and sliding fee qualification
  • Screen all dental calls and transfer to the appropriate site
  • Outreach patients to schedule hospital, lab and various other follow up appointments
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

  • None


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