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Business Intelligence Specialist

3 months ago

Birmingham, United States McLeod Software Full time
Essential Duties and Responsibilities include the following. Other duties may be assigned.

Customer Onboarding and Training:

  • Provide comprehensive training and support for the McLeod Business Intelligence product and front-end BI tools, focusing on Microsoft Excel and Microsoft Power BI.
  • Conduct training sessions on-site (2-3 days) or remotely via Teams.
  • Emphasize understanding McLeod's models and teaching general analytical skills through BI programs.
Customer Customization Requests:
  • Collaborate with customers to define and document custom requirements for McLeod IQ.
  • Work with McLeod IQ analysts or developers to create functional specifications for customizations.
  • Develop custom reports using Power Query and back-end warehousing as needed.
  • Ensure customer review and approval of specifications and Statements of Work (SOW).
Customer Support:
  • Address customer inquiries and provide product information, work order status updates, and general support via phone, email, chat, or in-person.
  • Resolve customer complaints and issues efficiently and courteously.
  • Strive to exceed customer expectations and foster loyalty and retention.
Training and Education:
  • Assist in developing McLeod IQ training documentation and videos.
  • Document processes and contribute to the reporting template repository.
  • Conduct training sessions and workshops on BI tools and best practices.
  • Empower users to leverage BI capabilities for extracting valuable data insights.
Travel Requirement:
  • Ability to travel approximately 30%.
Competencies:
  • Excellent written and verbal communication skills.
  • Ability to work both independently and in a team environment.
  • Strong multi-tasking abilities.
  • Excellent analytical and problem-solving skills with a keen attention to detail.
  • Effective communication skills with the ability to interact with stakeholders at all levels.
  • Proficiency in Microsoft Excel and Microsoft Power BI for report building and data analytics (knowledge of Tableau, Qlik, Microsoft SSRS, and other BI tools is a plus).
  • Customer service and training experience are preferred.
  • Preferred but not required: Experience in the transportation industry and familiarity with McLeod’s LoadMaster and PowerBroker products.
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
  • Bachelor's degree in Business, Information Systems, Computer Science, Business Analytics, Finance/Accounting, Logistics, or Data Science is preferred.
  • 1+ years of experience in a Business Intelligence role or Customer Service role preferred.


About Us

Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive and support integration with a broad array of complimentary logistics products.

We are the leader when it comes to software for trucking dispatch operations management, freight brokerage management, fleet management, document imaging, workflow, EDI, and business process automation solutions for trucking, freight brokerage, third party logistics, and shipper companies in the United States.

With an established base of more than 1,200 active customers throughout North America, McLeod Software is dedicated solely to the transportation industry. This focus means we have a deep understanding of the needs and intricate details involved in carrier, broker, and freight management businesses of all types.

Participation in the trucking and brokerage industry is extremely important to McLeod Software. We have always believed that we benefit beyond our investment from our active participation in the industry's most important organizations. In addition to national organizations like the ATA, TCA, TIA, AFTC, NTTC, and NPTC we belong to and participate in over 20 state and regional organizations.