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Account Manager

2 months ago

Atlanta, United States Level Workforce Full time
About Level Workforce, LLC
Level Workforce is an innovative consulting and workforce solutions agency dedicated to empowering businesses and business owners in the construction, real estate and finance industries. With over 25 years of combined industry experience, we are passionate about helping clients achieve their goals through strategic guidance, streamlined processes, and operational excellence. Our team of seasoned professionals offers a range of consulting services, from business advisory to executive hands-on consulting, and staffing solutions to help develop tailored solutions that address our client's unique challenges and goals. We take a client-first approach and prioritize communication, collaboration, and transparency to ensure that our clients feel supported throughout their engagement with us.

THE LEVEL WORKFORCE MISSION
To help businesses build, optimize, and lead their operations. We are committed to providing strategic guidance, streamlining processes, and improving operational efficiency to help our clients thrive in a rapidly changing business landscape. We are committed to helping our industry modernize by implementing automations, sharing our expertise, and facilitating cultural and organizational changes.

Title: Account Manager Associate
Desired Experience: Internship, Account Manager experience not required
Type: 1099 contract
Pay Range: $25-$28/Hour
Hours: Part time, 1099 contract, 5-10 hours per week
Job Summary: We are seeking a proactive and organized Account Manager to join our team. The primary responsibility of this role is to serve as the main point of contact for our clients, ensuring their needs are met and their experiences with our services exceed expectations. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to manage multiple tasks efficiently.

Responsibilities:
- Client Communication: Act as the primary liaison between the company and clients, addressing inquiries, providing updates on services, and ensuring client satisfaction throughout the process.
-Scheduling and Coordination: Coordinate with clients and internal teams to schedule service appointments, ensuring efficient allocation of resources and timely completion of jobs.
-Job Costing: Estimate and track the costs associated with each service job, including materials, labor, and overhead expenses. Ensure accurate job costing to support pricing decisions and profitability analysis.
-Invoicing and Billing: Prepare and send invoices to clients, ensuring accuracy and timeliness of payments. Follow up on outstanding invoices as needed.
-Maintain Client Records: Keep detailed records of client interactions, service history, and preferences to facilitate personalized service and future communication.
-Sales Support: Identify opportunities for upselling or cross-selling additional services to existing clients based on their needs and preferences.
-Team Collaboration: Collaborate closely with other departments such as sales, operations, and finance to ensure seamless service delivery and client satisfaction.

Qualifications:
-Upper classmen studying for Bachelor's degree in Business Administration, Marketing, or related field.
- Proven experience in account management, customer service, or a related field preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong organizational and time-management abilities, with the capacity to prioritize tasks effectively.
- Proficiency in MS Office Suite, FSM, and CRM software.
- Knowledge of home services industry preferred. -Ability to adapt to changing priorities and thrive in a fast-paced environment