PEGA RPA Support Engineer

2 days ago

Charlotte, United States Cognizant North America Full time

Role: PEGA RPA Support Engineer

Job Description:

Relevant Experience (Years): 5 Years

Technical/Functional Skills:

  • Experience in PEGA Robotics Automation development, scripting and maintenance
  • Strong knowledge of PEGA RPA Studio, PEGA Runtime and Robot Manager
  • Proficiency in programming languages such as C#, .Net , Python is desired
  • Hands on experience in writing custom C# scripting for the RPA processes
  • Hands-on experience in developing Oracle PL/SQL scripting for reporting requirements
  • Working knowledge on monitoring tools like Splunk, log insight
  • Knowledge working in Azure cloud environment
  • Must have a PEGA RPA certification

Experience required.

  • A Professional bachelor's degree in engineering, preferably Computer Science or Information Technology
  • Must have 5+ years of proven development experience working on live projects in PEGA RPA
  • Experience of working within an agile, continuous integration environment
  • Experience working with Healthcare domain is a plus
  • Experience working with JIRA and Kanban board
  • Good understanding of Process Design documents, technical design documents within the automation space

Roles & Responsibilities:

  • Ability to work in different time shifts per business need (6am to 4pm Central time)
  • Set up the Pega RPA environment (software installation, installation of related technologies such as Splunk/logging etc.)
  • Monitor RPA processes running on cloud platforms and ensure their smooth operation
  • Troubleshoot and resolve issues related to RPA processes in a timely manner
  • Assist in deployment of new PEGA RPA processes and updates to existing ones.
  • Provide technical support to end users and stakeholders, addressing their queries and concerns
  • Maintain documentation for RPA support activities, including incident reports, troubleshooting guides, and user manuals
  • Respond to and resolve incidents and service requests in a timely manner
  • Monitor application performance and implement performance improvements as needed
  • Assist with application upgrades, patches and maintenance activities.
  • Stay up-to-date with the latest developments in PEGA RPA technologies
  • Develop on-demand reports from production database
  • Work independently and conduct root cause analysis for recurring issues and recommend long term solutions

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

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