IT Support Engineer
1 month ago
IT Support Engineer | Charlotte, NC | Hybrid
Our client is looking for a customer-driven IT Support Engineer with fundamental technical support skills to join their team
Responsibilities:
- Design, own and drive IT projects and deliverables to accelerate the integration of systems and processes with parent company.
- Assist in IT inventory, purchasing, asset management, machine provisioning, onboarding and other key processes.
- Hands-on troubleshooting of hardware, software applications, networking and other technical issues.
- Develop and document best practices, tools and tips, enhancing internal troubleshooting processes
- Manage relationships with vendors and 3rd party providers to provide application support.
- Timely resolution to problems and serve as a point of escalation for team and users
- Develop processes for reviewing, testing, documenting and improving practices within the team around security, automation, and issue response.
- Engage with partners throughout the organization to proactively address concerns and technical pain points.
Qualifications:
- Must be customer service oriented with fundamental tech support skills
- Years of IT Support experience
- Google experience and knowledge of Jamf is preferred
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