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Associate Relations Manager

4 months ago

Worcester, United States Nouria Full time
Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the country

Nouria Energy Job Description

Position: Manager, Associate Relations

Reports to: Director HRBP & Associate Relations

Location: Nouria Home Office- Worcester, MA

JOB SUMMARY

The Associate Relations Manager manages employment risk and resolutions for Associate Relations (AR). This position will ensure the work environment is free from harassment and discrimination and in compliance with all federal, state, and local employment laws and regulations. Responsibilities include but are not limited to implementing strategy, maximizing opportunities for company success, maintaining Nouria Energy's vision, and ensuring exceptional team member experience.

DUTIES AND RESPONSIBILITIES OF THE AR MANAGER:
  • Communicate at the leadership level, collaborate across Corporate functions, and work with colleagues across business and HR teams.
  • Responsible for addressing team member issues as appropriate.
  • Manage multiple priorities simultaneously and meet deadlines, often in stressful and high-pressure situations.
  • Provide formal and informal training for management/supervisory staff on DEI, applicable laws, policies and procedures, discipline and discharge, and federal, state, and local laws. Ensure consistency in the application of the same.
  • Organize and facilitate dispute or conflict meetings and responses.
  • Provide counseling and guidance to team members on employee relations issues.
  • Investigate all team member allegations of discrimination, sexual harassment, or any questionable behavior from intake through closure. Under leadership guidance, disciplinary action should be recommended, including verbal, written, and separation.
  • Provide guidance, counsel, and instruction for management in administering human resources policies and procedures, including all team member-related items concerning attendance, work performance, discipline, and proper corrective action.
  • Administer policies and procedures designed to increase the effectiveness of employee relations and support positive team member working relationships.
  • Guide all leaves of absence such as ADA, FMLA, PFML, personal leave of absence, and other company, state, and federal leaves.
  • Oversee short- and long-term departmental goals, objectives, policies, and operating procedures; monitor and evaluate operational effectiveness; effect changes required for improvement. Identify key drivers of success.
  • Accountable for the accuracy, confidentiality, and thoroughness of HR policies and procedures, records, and reports.
  • Keep informed of all new developments within the department and make recommendations designed to maximize company success.
  • Assist the company's legal counsel in preparing the legal defense.
  • Create and maintain all required documentation in compliance with state, federal, and local regulations and company policy.
  • Support required new hire screening programs & employee hotline. Manage go-forward execution.
  • Provide Resources and support for crisis management-related issues as needed.
  • Develop compliance tracking for associate training, documentation, and screenings.
Job Requirements:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience:
  • 5-10 years' experience in AR/investigations required.
    • Leadership in associate relations in a retail environment
  • Strong computer skills and proficiency in Microsoft Office, specifically Outlook, Word, Excel, & PowerPoint.
  • Outstanding organizational, interpersonal, and administrative skills and excellent attention to detail.
  • Demonstrated experience in developing comprehensive plans to improve associate engagement.
  • Language Skills: Ability to read, analyze, interpret, and draft documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
  • Possess the ability to present information in one-on-one and group situations effectively.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Strong client relationship management skills and demonstrated experience in developing comprehensive plans to improve team member engagement.
  • MCAD Certification preferred.
Environmental & Physical Requirements

Office / Sedentary Requirements/ Field Requirements
  • The incumbent must be able to perform the job's essential functions. Work is performed primarily in an office environment. Typically, it requires sitting for extended periods (66%+ each day), hearing the telephone, entering data on a computer, and interacting with cross-functional teams. In office/field four days per week.
  • The incumbent will need to conduct some investigations in the field.
Additional Information Regarding Company Job Duties and Job Descriptions
  • The above statements describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.
  • The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the job's essential functions, or enjoy the benefits and privileges of employment as required by the law.


Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.