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Central Support Associate

4 months ago

Westerville, United States JPMorgan Chase Bank, N.A. Full time

Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients access to capital needs.

As a Central Support Associate, in Business Banking, you will be a part of the Monitoring Team in Business Banking and will own several key monitoring reports. You will require a strategic view of the business operating model as well as an understanding of what is required to manage and mitigate risks and controls.

Job Responsibilities:

  • Ability to be responsible for new and significant monitoring activities for Business Banking including Client Assignment, Banker Behavior and Automated System Controls
  • Adapt existing processes and procedures from other Businesses (i.e., Consumer Bank) and lead new ones for the Monitoring Team
  • Partner effectively with colleagues across the firm (i.e., Business, Operations, Legal, Compliance, Controls, Risk, Audit, and Technology) to drive consistent and rigorous operational risk practices and control programs
  • Lead by example, with exemplary personal and professional attributes. Inspire confidence in all levels of staff as well as key partners from other functional areas and across all lines of business
Required qualifications, capabilities, and skills:
  • Bachelor's degree or equivalent experience
  • Minimum 5 years' of financial services experience in controls or risk management, or compliance
  • Demonstrate confident leadership and sound judgment to influence a strong culture and risk management
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with the ability to develop compelling and meaningful executive presentations to drive opportunities and recommendations for improvement
Preferred qualifications, capabilities, and skills:
  • Controls, Audit, Risk, Legal or Compliance experience
  • General business knowledge, including the ability to understand the business and knowledge of regulation surrounding business
  • Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
  • Exceptional interpersonal skills, collaboration, and relationship-building skills
  • Ability to work autonomously to effect change; be flexible and, adapt to shifting priorities; manage competing priorities to achieve the most effective result; and work in a fast-paced, results-driven environment
  • Process analysis and design acumen, including the ability to understand a process and associated risk to inform control design
  • Problem-solving, critical-thinking, and analytical skills. Detailed oriented, and capable of synthesizing large amounts of data and formulating appropriate conclusions


Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans