Inside Account Manager

2 weeks ago

Lincolnshire, United States Staples Full time

Inside Account Manager - Quill (Hybrid)

Lincolnshire,IL

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

What you’ll be doing:

· Be the primary point of contact and build long-term relationships with customers.

· Manage existing customer accounts with an emphasis to drive increase sales and achieve profit margins.

· Help customers through email, phone, and present annual business reviews online.

· Develop a trusted advisor relationship with key accounts and their affiliated offsites.

· Effectively manage your book of business through productivity and pipeline management

· Collaborate with internal business partners.

· Educate our customers on our products and programs, to assist them with consolidating their business needs to be their one stop shop.

· Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

What you bring to the table:

· Demonstrated ability to communicate, present and influence.

· Excellent verbal and written communications skills.

· Self-motivated and able to thrive in a results-driven environment.

· Natural relationship builder with integrity and reliability.

· Ability to prioritize among competing tasks.

· Critical thinking and problem-solving skills.

· Strong time management and organization skills.

Qualifications:

What’s needed- Basic Qualifications:

· High School Diploma or G.E.D

What’s needed- Preferred Qualifications:

· Proven account management or other relevant experience

· Bachelor's Degree

We Offer:

· Inclusive culture with associate-led Business Resource Groups

· Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

· Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits Job Ref: 722

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