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USA-Field Technical Support Rep-2
1 month ago
Immediate need for a talented Desktop Support Technician. This is a 06+ Months Contract opportunity with long-term potential and is located in Peapack, NJ(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-32885
Pay Range: $22 - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Assists in investigating and resolving complex installations and maintenance matters of significance.
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis and prepares reports on system problem trends and issues
- 5+ of field support experience
- Ticket and asset management
- Strong hardware/software installation, support, and troubleshooting
- Windows XP, 10, and 11 experience
- Mac OS and iOS support
- Network Printer, HP configuration, consumable swaps, and moves
- Experience with Active Directory, MS Office, phone security, OS365
- Requires Networking troubleshooting and support
- Support skills for VPN connectivity and security
- Configuring new PC's/notebooks via imaging, SCCM and standalone
- Remote Install software/hardware and support
- Knowledge of basic networking concepts and Hands Eyes support
- Lift and carry up to 40lbs
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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