Desktop Support Analyst I

2 weeks ago

Dublin, United States Trinity Health Full time

Employment Type:

Full time

Shift:

Description:

POSITION PURPOSE

Configures, installs, monitors and maintains TIS users’ desktop software and hardware. Provides consultation to TIS users for all aspects of end-user computing and desktop-based LAN systems software. Provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues. Participates in projects and supports mobile workforce.

ESSENTIAL FUNCTIONS

  • Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

  • Configures and installs software on IS users’ desktop and laptop computers.

  • Installs new computer hardware (desktop, laptop, PDA, printer, etc.) at users’ locations.

  • Provides desk-side end-user Tier 2 support and problem troubleshooting for moderately complex issues for both hardware and desktop software and works with vendors to resolve Tier 3 issues.

  • Provides consultation to TIS users for all aspects of end-user computing and desktop-based LAN systems software.

  • Participates in project activities including data collection, design suggestions and communications with project teams and end users.

  • Responsible for documenting solutions to problems, trouble-shooting techniques and developing end-user guidelines. Recommends changes based upon history and experience.

  • Assists with roll-out of new / upgraded desktop software packages.

  • Participates in the testing and evaluation of new desktop packages and implements prototypes.

  • Assists with ongoing documentation and management of desktop systems.

  • Supports mobile workforce.

  • Helps end-users learn to use software, feel comfortable working in a computing environment and encourage positive communication with technical staff.

  • Troubleshoots network problems including desktop loss of connection, Internet connection problems, etc.

  • Participates in on-call support rotation as specified by management.

  • Assists in physical moves of computer equipment.

  • Escalates issues as appropriate when troubleshooting yields no results and / or based upon severity of issue (ex. virus outbreak).

  • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program, and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

  • Performs other duties as assigned.

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in Computer Science, Information Systems or related field or equivalent combination of education and work experience.

  • Two (2) or more years of hands on experience with knowledge of installing complex applications, hardware and troubleshooting techniques required or demonstrated proficiency in these areas.

  • Microsoft and Personal Computer Certifications (A+, Network+, MCDST, MSP) or equivalent work experience. MSCE certification preferred.

  • Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience.

  • HP Desktop and Laptop Certification preferred.

  • Experience on multiple platforms including concepts of networking (LAN and WAN) and IS best practices required.

  • PC Imaging experience required.

  • HP / Lexmark printer experience required.

  • Excellent communication and interpersonal skills.

  • Excellent oral and writing skills for client communication and system documentation.

  • Ability to troubleshoot software and hardware malfunctions.

  • Ability to remain calm, helpful and productive in all situations.

  • Ability to resolve multiple customer issues simultaneously.

  • Must be comfortable operating in a collaborative, shared leadership environment.

  • Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

  • Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

  • Must possess the ability to comply with Trinity Health policies and procedures.

  • Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Required to be able to push/ pull and lift objects (computers, monitors, printers) weighing up to 50 pounds.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran

  • Desktop Support Specialist

    6 days ago

    Dublin, Ohio, United States Trinity Health Full time

    Job SummaryTrinity Health is seeking a skilled Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for configuring, installing, and maintaining desktop software and hardware for our users. You will also provide technical support and guidance to our staff, working with vendors to resolve complex issues and...

  • Technical Services Engineer I

    2 weeks ago

    Dublin, Ohio, United States Gordon Flesch Company Full time

    Job Title: Technical Services Engineer I - ElevityElevity, a Gordon Flesch Company, is seeking a highly skilled Technical Services Engineer I to join our team. As a Technical Services Engineer I, you will play a critical role in delivering cutting-edge IT strategy, security, solutions, and support to our clients.Key Responsibilities:Consult with Elevity...

  • Technical Analyst

    2 weeks ago

    Dublin, Ohio, United States eInformatics Full time

    About eInformaticseInformatics is a leading healthcare IT company providing professional services and radiology and ambulatory software solutions to a healthcare provider customer base across North America.Job DescriptionWe are seeking a highly skilled IT Technical Analyst to join our team. As an IT Technical Analyst, you will use your analytical and...

  • IT Technical Analyst

    4 weeks ago

    Dublin, Ohio, United States eInformatics Full time

    About eInformaticseInformatics is a leading healthcare IT company providing professional services and radiology and ambulatory software solutions to a healthcare provider customer base across North America.Job SummaryWe are seeking an experienced IT Technical Analyst to join our team. As an IT Technical Analyst, you will use your analytical and...

  • Help Desk Support Specialist

    2 weeks ago

    Dublin, Ohio, United States Creative Financial Staffing Full time

    About the CompanyCreative Financial Staffing is a leading provider of innovative solutions for businesses. Our team is dedicated to delivering exceptional customer service and support.About the RoleWe are seeking a highly skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing tier 1 support to all...

  • Financial Analyst

    3 weeks ago

    Dublin, United States Creative Financial Staffing Full time

    Job Title: Financial Analyst About Us: We are a company committed to excellence. We are currently seeking a highly skilled and motivated Financial Analyst to join our dynamic team. If you are passionate about finance, possess strong analytical skills, and have experience in managing grants and documentation, we want to hear from you. Position Overview: As a...

  • Regulatory Quality Assurance Analyst

    4 weeks ago

    Dublin, United States Covetrus North America, LLC Full time

    Covetrus Quality Assurance Analyst SUMMARY Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they...

  • Helpdesk Support Specialist

    4 days ago

    Dublin, Ohio, United States Beacon Hill Full time

    Helpdesk Analyst Job DescriptionWe are seeking a highly skilled and experienced Helpdesk Analyst to join our team at Beacon Hill. As a Helpdesk Analyst, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide technical support and assistance to clients and internal teams via phone,...

  • Financial Analyst

    3 weeks ago

    Dublin, Ohio, United States Creative Financial Staffing Full time

    Financial Analyst Job DescriptionWe are seeking a highly skilled Financial Analyst to join our team at Creative Financial Staffing. As a Financial Analyst, you will play a crucial role in ensuring the effective utilization and compliance of grants within our organization.Key Responsibilities:Manage financial aspects of grant programs, from application to...

  • Helpdesk Support Specialist

    3 weeks ago

    Dublin, Ohio, United States Beacon Hill Full time

    Helpdesk Analyst Job DescriptionWe are seeking a skilled Helpdesk Analyst to join our technical support team at Beacon Hill. As a Helpdesk Analyst, you will be responsible for providing top-notch technical support to our clients, resolving issues efficiently, and ensuring a positive customer experience.Key Responsibilities:Provide technical support via...

  • Helpdesk Support Specialist

    3 weeks ago

    Dublin, Ohio, United States Beacon Hill Full time

    Helpdesk Analyst Job DescriptionWe are seeking a skilled Helpdesk Analyst to join our team at Beacon Hill Technologies. As a Helpdesk Analyst, you will be responsible for providing technical support to our clients and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support to clients via phone, email, and...

  • Business Analyst Internship

    3 weeks ago

    Dublin, Ohio, United States Zenith Innovations Full time

    Business Analyst Internship OpportunityAt Zenith Innovations, we are seeking a highly motivated and detail-oriented Business Analyst Intern to support our team in the conception, coordination, and implementation of our internal control system.Key Responsibilities:Assist in the development and maintenance of our internal control systemParticipate in workshops...

  • Business Systems Analyst

    3 weeks ago

    Dublin, Ohio, United States Bayside Solutions Full time

    Business Systems AnalystWe are seeking a skilled Business Systems Analyst to join our team at Bayside Solutions, Inc.Key Responsibilities:Develop and execute testing scenarios for pre-UAT and UAT for reporting.Collaborate with business groups to complete UAT and exit criteria.Support the first stages of deployment to ensure stability.Communicate effectively...

  • Computer Systems Analyst III

    4 days ago

    Dublin, Ohio, United States ERP Analysts Inc Full time

    Job Title: Computer Systems Analyst IIIAt ERP Analysts Inc, we are seeking a highly skilled Computer Systems Analyst III to join our team. As a key member of our IT department, you will play a critical role in developing and implementing complex IT solutions that meet the needs of our clients.Key Responsibilities:Collaborate with cross-functional teams to...

  • Functional Analyst

    2 days ago

    DUBLIN, United States Sysco Full time

    Summary: The Functional Analyst, Asset Management, will be responsible for full life cycle management of Technology Assets. The candidate will be responsible for reporting and analysis, tracking inventory levels, software metering, and license management.   The candidate will understand current computer hardware and software entitlements, update documents,...

  • Business Intelligence Analyst II

    4 days ago

    Dublin, Ohio, United States Quantum Health Full time

    About the RoleWe are seeking a highly skilled Business Intelligence Analyst II to join our team at Quantum Health. As a Business Intelligence Analyst II, you will play a critical role in supporting our internal and external strategic clients by providing expertise and consultative support, creating ad hoc and enhanced analytics, and advising fellow...

  • Functional Analyst

    17 hours ago

    Dublin, United States Sysco Full time

    Summary:The Functional Analyst, Asset Management, will be responsible for full life cycle management of Technology Assets. The candidate will be responsible for reporting and analysis, tracking inventory levels, software metering, and license management. The candidate will understand current computer hardware and software entitlements, update documents,...

  • Business Systems Analyst, UAT

    4 weeks ago

    Dublin, Ohio, United States Bayside Solutions Full time

    Job SummaryWe are seeking a highly skilled Business Systems Analyst to join our team at Bayside Solutions. As a Business Systems Analyst, you will be responsible for creating testing scenarios, supporting the execution of scenarios and testing during UAT, and maintaining issue trackers.Key ResponsibilitiesCreate comprehensive testing scenarios for pre-UAT...

  • Application Development

    2 weeks ago

    Dublin, United States Year Up United Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...

  • Application Development

    6 days ago

    dublin, United States Year Up United Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...