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Patient Service Representative- Winchester Laser Cosmetic

2 months ago


Canal Winchester, United States Central Ohio Primary Care Full time

Central Ohio Primary Care is seeking a Patient Service Representative for our Winchester Laser Cosmetic office in Canal Winchester, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a part time role working Tuesday 10:00am-6:00pm, Wednesday 10:00am-4:00pm with the occasional Friday or Saturday.

Essential Duties and Responsibilities:

  • Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
  • Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
  • Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
  • Collect copays, deductibles and/or outstanding balances.
  • Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
  • Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
  • Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
  • Maintain and manage inventory in collaboration with the WLC team
  • Contribute to marketing through social media and promotional campaigns
  • Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
Qualifications:

Experience, Education, Licensures & Certifications
  • Preferred: 1 year of administrative experience in a healthcare related setting
  • Preferred: Prior Medical spa service and product knowledge preferred, but not required
  • Required: High School diploma or GED
Knowledge, Skills & Abilities
  • Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
  • Strong organizational and written communication skills;
  • Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
  • Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
  • Ability to work independently and in a team environment; and able to lead by example;
  • Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)